T-MobileReviews of tmobile.com

As current T-mobile customers, my wife and I decided to upgrade our cell phones. Upon delivery, one of the items we had ordered and paid for was missing from the delivery. Contacted customer service and they indicated that we would have to speak with the sales person we dealt with. When we spoke to the sales person, they informed us that we would have to contact the shipping company for a resolution. We argued that we have no connection or contract with the shipping company, as we did not make the shipping arrangements. The salesperson hung up on us. Spent 3 hours getting a resolution worked out. T-mobile’s response is that we will have to wait 5 days from delivery date, then wait for T-mobile to investigate, then after the investigation we will be notified of the results. Meanwhile, we will have to purchase another item in order to activate our purchased items

I signed up for T-Mobile home Internet about a month ago and received the box a few days later. I attempted to set it up multiple times, and after many frustrating attempts, contacted customer service. I spent an hour with them and finally the decision was to send new equipment. A week later it arrived, and the cycle began again. I contacted customer service to cancel and asked for a return label. It took 40 minutes and 2 reps to convince someone to cancel something I never could get to work. I have been a T-Mobile customer for 20 years and am very frustrated with this service. AND I was charged for a month of service. I will not recommend their Internet to anyone and discourage anyone from purchasing. This was a disgrace to the company and they should be ashamed. This is the first major issue I've ever had with T-Mobile and wasting hours with install plus fighting with customer service for 40 minutes to cancel has made me consider if TMobile will remain my phone carrier going forth.

This might be the worst service cancellation experience in my life! I just wanted to cancel my Tmobile internet service. I tried to login to my online account but was hit with an "access restricted" message with no explanation. So, I went to a store, waited in line, was informed that their store could not process any cancellations. They directed me to another store. I drove to this 2nd store, waited in line for 30 minutes, was given a ticket number and was told that it would be another 90 minute wait at the store. I couldn't wait this long so they gave me a customer service phone number to call. I tried calling the customer service phone number but after waiting 40 minutes I had to give up. I called this phone number again the next day, waited another hour, finally reached someone. After 15 minutes of identity verification, they said I could cancel but if I didn't return my T-Mobile internet box within the next day I would be charged a penalty of $300. Wow. Yet I desperately wanted to cancel so I agreed to these terms. After that, the customer service rep said that he was NOT authorized to initiate a cancellation and that I would have to wait for a manager. So, I waited 20 minutes for a manager. The customer service rep came back on and said that he couldn't find a manager. He then said that he was informed that I couldn't cancel right away, and that I would have to wait until the end of the billing cycle and that only after that they would let me return the internet box. I explained that I would be traveling out of the country by then and that I needed to cancel sooner than next month. He said that it would cost $300 to process the cancellation sooner than next month. I told him that this was not acceptable and that I needed to talk with a manager. He put me on hold. After 30 minutes he came back and said he was still waiting for a supervisor. Before I could respond, he put me on hold again. Eventually a manager came on the line. He made it a point to tell me that he had been pulled out of a meeting in order to talk with me, and asked what I wanted. I explained that I needed to cancel sooner than next month because I would be traveling. He went away for 10 minutes, came back and announced that because of these travel circumstances I could cancel now. We initiated the cancellation process. This process was agonizingly boring and slow. Throughout the 45 minute cancellation process he kept giving me tiny updates on where we were in the long chain of events that would eventually lead to a cancellation. He also kept saying “thank you for staying on the line” and he kept telling me that he was documenting everything that was happening. Finally, at last, he announced with great triumph that the service had been cancelled! At last, it was done.

❌👎❌👎❌👎❌👎❌👎 wish I could give them -1,000,000 stars . T-Mobile’s Customer Support is absolutely horrific horrendous, horrifying With a CEO that does not do one thing about it. The only thing this company cares about is PROFIT and that’s it. You’re not a Customer, you’re a business opportunity for this company to make money off of you .This company is all about business and PROFIT the CEO makes millions and millions and millions of dollars but it’s not enough. He needs a few more million. They are the biggest hypocrites I have ever seen in my life. They want to hear your input, but the second you give them the truthful input They attack you. And bully you And then they hang up on you. And abuse, you and attack you and blame you for everything that’s wrong in their company. They are the biggest hypocritical company I have ever seen in my entire life .Their Customer Support is RUDE ,IGNORANT , And totally DISRESPECTFUL and Totally incompetent they Hang up on you all the time disconnect calls on you all the time. Never call you back. Lie non-Stop. You catch them in lie after lie after lie it’s funny everything I’m saying other people have said the exact same things that I am saying on Trust pilot and the CEO does nothing about it. All he does is protect his incompetent lying staff members that constantly screw up and constantly abuse their customers T-Mobile is like a gang of bullies that sticks up for each other cover up all their lies .They lie for each other, they deceive for each other fabricated stories that never remotely ever happened. They’re just like a corrupted police forces out there .They’re a gang of bullies that get away with murder , that lie for each other. constantly Make up stories, that never ever remotely ever happened. That’s what T-Mobile is .And on top of that they’re the biggest hypocrites I have ever seen in my life. They want custom input, but then when you give them customer input.Then they will start attacking the Customer ,and abusing there customers all the time and then they have a CEO that covers up for them 24/7 and protects them. They are a gang of bullies. They’re just like the corrupted police departments out there .And the Democratic Party ,both of them lie nonstop, fabricate stories that never remotely happened .cover up all their dirty deeds plant evidence that was never there. That’s what T-Mobile IS they are a gang of abusive bullies, they blame their customers nonstop for all their screw ups, and take zero responsibilities for all of their screw ups in their company don’t you know? It’s the Customer‘s fault when things don’t go right in T-Mobile . Then they take there aggravation out on their customers and abuse there customer blame the customers for everything . They say that they care about their customers really, a company that cares about their customers does something for their customers .Does not abuse them ,and bully them doesn’t hang up on them. Doesn’t lie about everything to cover up, their screw up business practices, that’s a company that cares about their customers abuse their customers This company blames there customers and takes zero responsibilities for their screw ups. but don’t you know they care about youthey talk out of two sides of their mouth and then lie nonstop. You catch them in lies after lie after lie after lie . That’s a company that cares about their customers how Laughable is that? What a joke also I have a iPhone and AppleCustomer Support is like day and night comparison to T-Mobile. Not even close. T-Mobile is absolutely horrific lies nonstop totally incompetent staff has no idea what they’re doing but how dare you say that they’re incompetent they will crucify you bully you and attack you. That’s the way T-Mobile handles their problems How dare you tell the truth about their staff? They will abuse you and bully you and lie about everything and blame their customers.Apple Support is like A+ T-Mobile Support is a F- minus total but don’t ever tell them that they will just attack you because they take zero responsibilities for what goes on in their companies. Another comical thing with T-Mobile here we’re on Trust pilot putting reviews about their company and they don’t respond to nothing. That’s how much they care about their customers. They don’t even have the common courtesy in decency to respond to People‘s Complaints but that’s a good company. Don’t you know that’s a company to take responsibility? What a joke.

I'm sorry but I had the worst experience and not only did they blame it all on my locked phone, they couldn't even refund me the measley 41 dollars in additional funds I had to spend just to get my transfer pin to get phone service back! It's such a long story but I tried to switch from Verizon to T-Mobile trying to save money. The moment I switched, I had no phone service at all so I quickly called T-Mobile customer service who said there is no associated email and my NEWLY made personal pin number was wrong - even though I use the same pin for everything! They insisted it is my error and that I need to bring ID to one of their physical offices. Definitely a hassle anyway but at this time where I live was the hugest freeze and snowstorm. So I was without phone service for 4 days in subzero blizzard weather. My anxiety was so high because of this and these people didn't care. Still freezing out I finally went to one of their stores and was immediately told they cannot give me a transfer pin because I have prepaid service. What service? I had none. Anyway they said the only way to get a transfer pin was to buy another phone from them and start a post paid service. They couldn't even locate me as an internet customer - and obviously cellular customer, so they made me do it in my husband's name and sign him up for service too. I contacted the FCC about this and I see they did finally take measures to allow people to show identity without having to travel in horrible weather, or for people with disabilities like me too. You would think this was the end of the story but someone from T-Mobile finally contacted me and was so condescending saying that it was basically my phone's fault for being carrier locked. But they failed to understand the true problem (their inability to give adequate service for safety reasons and accommodating extenuating circumstances), swept it under the rug and promised a full refund which was actually something any agent could have done for me by their own rules for deciding to return a phone - which I did but only got 19.94 out of 41 I should have received. When they called me to follow up I told them that and they said I'm wrong again! And to check with my bank. I hung up on this person because I felt no matter what I said they twisted it and they can keep their 20 dollars. They recently wrote me another condescending follow up email which reminded me how truly horrible this experience was. They should have not only given me a full refund - as promised but compensation for the literal hell I went through both mentally and physically! I don't understand how they can do these things to people. Zero stars. Needless to say I've also cancelled Internet service with them because I want nothing to do with this company ever again.

Bad bad bad They don't care about you You can wait hours on the phone with them

Absolutely HORRIBLE customer service. I have called and spoken with them multiple times as well as driven an hour to a T-Mobile store to try to get a problem resolved that they caused. I received an email on 01/14 after canceling my internet service that I needed to either mail the router back or drop it off at a store within 45 days. I dropped it off at a store on 02/13 and 2 months later received a call that I owed them for a “non return equipment fee”. They credited my $440 fee but refused to credit the remaining $35 to cover the taxes that were charged for a non return equipment fee that should’ve never been issued. After being thrown back and forth between the stores and customer service and being told several contradictions, they were absolutely no help at all. Guess I’m just another customer that got screwed by T-Mobile. Will never get service through them again.

T-Mobile is straight garbage. The representatives mislead you and get you to sign or get the phone. And then when you try to cancel the service they charge, you restocking fees, hundreds of dollars in restocking fees, and then they even charge you after you cancel the service T-Mobile is a complete rip-off. They rob you without a gun, and they shouldn't be allowed to do business. Don't think about doing business with t.Mobile