T-MobileReviews of tmobile.com

They are posting an internet service for $20/ mo. on their own website. The posting clearly states $55/ mo slashed to $20 So I attempted to select this option but it wouldn’t complete the confirmation. After one hour on the phone with 4 transfers they still would not accept the fact that this was posted on their website.

Internet in particular is a problem. We had great service for about 2 months and now it turns off constantly. Just on its own stops working no particular reason. Requires multiple reboots of the router per day. Service was also advertised at $35 a month, I'm paying closer to 75.

T mobile sucks... I was promised promos and told devices were free and all you have to do was pay the taxes in store then your bill is only 130 but then get a bill for 389. I spent 3.5 hrs on customer support and they supposedly fixed it and now my bill was supposed to be 160 so I agree and pay it and they tell me my bill will adjust once the payment is processed. Next thing you know my lines are suspended cause the bill was never adjusted and they send me a bill of 302 for the next mth with 20 dlr reactivation fees on each line. I was on chat with Kevin H. For over an hour tying to figure this out today and he couldn't explain to me why I owe so much told me to call in 2 days and they can explain it over the phone. I told him I don't have time to keep contacting them over a phone bill he basically told me to pay the money amd ended the chat. I tried to get back on the chat and it was disabled from my T-Mobile account.

T Mobile is robbing us, taking us money. Run

The customer service used to be the best reason for using t-mobile, but recently it's become artificial stupidity and getting a human being to talk to is more and more difficult every day. The artificial stupidity that answers the phone is maddening with its limited responses. I can't stand to listen to it for another second. Since writing this review I have been taken care of and have to give them more stars for making it right. When you get a human to help you, you will be able to get your problems solved, even though you may have to insist on speaking to a person for a couple of days.

I could write volumes about T-Mobile's incompetence and dishonesty that sound so ridiculous that you would think I made them up (if you didn't know I am an honest person). I don't even have the energy to go into details about how my supposed $85/mo turned into $800/mo and they said "just pay it, when the promotions kick in it will be credited back and you won't have a bill for 10 months" but then it was $800 again, etc, and how I watched store managers call Customer Care are argue and scream at each other like they're not even working for the same company. I ended up paying $2,000+ over a few months for my $85/mo 24-month plan that I had to cancel 3 months in and they still locked my business phones, causing me to lose business, even though I had MY OWN PHONES I PAID CASH FOR. They are simply, literally, unbelievable and I have never in my 50+ years found a company I can more confidently say "stay the hell away from" more vehemently than T-Mobile.

T mobile sucks bad. Hardly any internet available. Hard to get wifi to work & tonight I went there to get my Tuesday perk and they said they don't get them anymore lmao they're only at the corporate office we can hardly get perks to work in OHIO ! ITS FRAUD !!

On December 30, 2025, my family and I visited a T-Mobile retail store for routine assistance with a device purchased at the same location. Instead of providing basic service, the staff accused us of lying and refused to perform even a simple account or device check. When we began recording the interaction for our own protection, service was abruptly denied. The store manager insisted on communicating only in English, despite the presence of Russian-speaking employees who had been actively participating in the conversation moments earlier. The situation escalated further when store employees mentioned contacting law enforcement and specifically ICE, which was entirely inappropriate and offensive. We were ultimately denied service and forced to leave. What followed was even more troubling. A corporate T-Mobile representative later claimed that an “internal investigation” had been conducted and attempted to close the matter with a small financial credit. However, instead of actually resolving the issue, the company continued billing us after the account had already been canceled, adding late fees and interest that inflated the balance to nearly four times the original amount. In other words, while T-Mobile claimed to have investigated and “resolved” the issue, their own billing system directly contradicted those claims. This strongly suggests that no meaningful investigation took place. Even more concerning, in the final written response, the company attempted to shift blame onto me rather than address the documented misconduct. This experience demonstrates a pattern of dismissive customer treatment, misleading corporate responses, and billing practices that continue even after service termination. Anyone dealing with this company should carefully document every interaction.