TimexReviews of timex.com

apparemment ma commande a ete passée sur un faux site timex copiant le vrai https://ww w.timexbelgique. c o m la somme a ete prise en dollar et non en euros et versee à Helipay Shop absolument scandaleux et non fiable mail recu online@customerservicevery. c o m somme deduite de mon compte, et aucun compte crée dans le timex eu que je viens de visiter, le site etait donc bien un faux la mention du mail etait - Confirmation Number: 18-2412102243071266 Hi stephane.jaumotte, Reply this email for your inquiries. Your order has been placed. Once your package ships, we will send you an email with a tracking number, so you can track your order. If you have any questions contact us via this mailbox. Total payment: EUR90.68 la somme prelevee est de: 10/12/2024 Contrepartie: helipay goodstoreitems11/12/2024-110,92 USD 106,91 EUR donc pas le prix annoncé par ailleurs

I should have read the online reviews on Timex before I ordered as they are terrible. I ordered two watches as Christmas gifts and only one arrived. Timex charged me for both watches, sent me an invoice, and at no point let me know that only one watch would arrive. The watch was delivered today on Christmas Eve and I'm missing a gift for a family dinner tomorrow. Extremely unhappy with Timex as a company to deal with. Order NO: 1137638 PO: TEU72004

I’ve always admired Timex, but my recent experience with their handling of a limited-edition watch order has left me deeply disappointed. I placed an order for a limited-edition watch that was marked as available on their website. After receiving a confirmation email, I eagerly waited for 10 days, only to be told via email that the watch was no longer available and my order couldn’t be fulfilled. What makes this even harder to accept is that, while I was being informed my order couldn’t be completed, I saw others posting photos of the exact watch I ordered. It felt like my order was deprioritized or mishandled, which left me feeling excluded and undervalued as a customer. Timex offered me a 30% discount for a future purchase, but given they already have 25% off sitewide, this felt like a token gesture rather than a meaningful resolution for the disappointment of missing out on a watch I truly wanted. I understand mistakes happen, but the way this was handled—delayed communication, lack of proactive resolution, and an inadequate attempt to make things right—has left me questioning whether I’ll ever buy from Timex again. I’m sharing this in hopes that Timex improves their inventory management and customer service. Loyal customers like me deserve better. I got all receipts. Took customer support 3 days to provide this underwhelming service.

No notification that the company had cancelled my order without any information of a reason why. Customer service just passed me on to a dedicated department supposedly but no reply or communication as to which department or confirmation that they were dealing with the issue. Website is inadequate and when they say it’s 2-3 days delivery… it’s more like 6 because it takes them over 2 days to even dispatch your order

Absolutely Disgusted & Feel Sick. I ordered TWO Timex Marlin Watches for Christmas Gifts. EVRI just through the package on my doorstep even though I was inside my house (Thanks EVRI for great service!?), I opened the package to find only ONE Watch inside!!?? With an invoice confirming TWO Watches as ordered. I had to spend nearly an hour on two calls to TIMEX as I struggled to download the form they wanted me to sign to declare I hadn't received the missing Watch. The first call handler was blunt and not much help. I called back to confirm they had finally received the signed document & a copy of my Drivers Licence. Surely there must be CCTV cameras in there packing area confirming that only ONE Watch was packed??? It has completely ruined the whole experience & they have said after the investigation I will only receive a refund when I wanted the 2nd Watch?! Its messed up Christmas, Thank You TIMEX.

Purchased a watch for my son. No problems with deliver, communication or the watch. Maybe not as good quality as the website picture showed but it’s fine. I was a bit nervous after I’d seen all the 1 star reviews but I’ve had no issue with them at all.

Returned the watch that wasn't wanted. Never taken out the packaging. I followed all instructions on in the package. Now it's apparently lost and I've lost £114, really disappointed with the service. Will never use timex ever again.

Ordered a watch that came with a 30% discount. The watch that I received was the wrong watch so called customer service who arranged a return label and told me they would be happy to give me the same discount if I reordered the watch again (apparently they don’t do exchanges, only refunds). After being put on hold for too long, they eventually sent me an email with a code for a 25% discount as they “don’t have the 30% off”. I can allow mistakes being made in sending the wrong watch, but to not offer the same discount for a replacement is beyond disappointing. Recent reviews and average score tell you all you need to know about Timex.