TimexReviews of timex.com

Like others say if they got a chance they would give a zero. Same here. I was so excited to own the Timex Marlin for 50% off it felt like the perfect watch for me. I had saved up money for that year to buy the watch. But that excitement turned to frustration when my order never arrived and still hasn’t!! Reaching out to customer service only added to the disappointment, as I got little or no help and no clear resolution. I then got a tracking number for ups but it says on their website they have no possession of that package yet!For a brand with such a legacy, this experience feels like a letdown. I wanted to love Timex, but this has left me questioning if they truly value their customers. Please please other customers watch out for these issues.

Terrible customer service. The company describe an easy returns process but it is far from it. I bought a watch that was delivered promptly but unfortunately not suitable for the intended recipient. I then tried to organise return. Completely hopeless. Email responses are quickly made (presumably by AI) but, despite promising the generation of a return label the process is never completed. I have tried many times to contact a human without success. Avoid at all costs!!

Unfortunately, my situation is the same as reported by many others. I ordered a watch on January 1, 2025, and received confirmation of order via email. They charged my debit card. Fast forward two weeks and nothing. I sent an email to customer service yesterday and received an "automatic" reply that they will investigate. Terrible customer service and I definately will not do business with Timex in the future.

December 14th I Ordered a watch and they promptly sent me an email confirming order and that they would send a follow up email when the item was processed and shipped. They also charged my card at that time. I never heard back from them and waited patiently. On Jan 6th I emailed them and was told they didn’t have that order in their system….they would look into it and get back to me. I waited a few days and never heard from them. I wrote back and asked to cancel the order and get a refund, still haven’t heard anything. Save your money!

I am still waiting for a watch I ordered on the 30th of December and have every sympathy with the other people who have left reviews on here. I too wish I had read these reviews first. It sounds like the 2-3 shipping time is a complete lie. I did get through to a telephone advisor but although it was confirmed that my order was ‘boxed up’ they were unable to confirm when that order would be collected by a courier and shipped, which is unbelievable.i imagine my order to be sat in a warehouse like the Arc of the Covenant at the end of Raiders Of The Lost Ark. The fact that you cannot cancel an order makes it even more frustrating.

Perhaps we are getting too used to Amazon type deliveries - i.e. next day. Our expectations of Timex certainly don't match Amazon's. I am still waiting after nearly two weeks for an order to move from "to be processed" to something more positive. An e-mail to customer help elicited a pretty useless response. "While I wasn't able to pull up specific information about your orders currently, you can track their status here. Most orders are typically shipped within 2 business days, but if you have any additional concerns or need further assistance, I will forward your request to the relevant team who will do their best to assist you." I replied to Timex but have drawn a blank. Like other customers I wish I had read the reviews on this site first.

I really wished I read the Trustpilot reviews before ordering from Timex. I placed an order for a watch as a gift for an occasion, and 8 days later the order is still processing. They won't confirm when I can expect it to be despatched. I requested the order be cancelled and now they've stopped responding to emails altogether. The phone number on their website doesn't connect t anything. Shoddy, underhanded and deceptive business standards.

Expedition Field Post Solar 36mm I was intially very disappointed but after having done some research on the web I'm now extremely happy with the watch. Based on my experience I would suggest that Timex gives some basic instructions about their solar watches and how they charge and work e.g the watch will not be charged at all when you receive it therefore the second hand will not move at all; once the watch has started charging by placing in sunlight or artificial light it will take some time for the second hand to begin moving and will move in two second jumps until fully charged, when it will start to move in one second increments. NB two second jumps indicate a low battery and that the watch needs charging. It's a lot of watch for the money and handsome with it (though I'd like a little more luminosity in the dark, but you can't have everything), so something as simple as short instructions would mean people don't think they've got a dud!