TimexReviews of timex.com

I ordered several Timex watches last spring and tried on several different Expedition versions to find a great fit for me. Ultimately I selected the Timex Men's Expedition North Tide-Temp-Compass 43mm in brown/black/stainless. The battery died pretty quickly on the watch, that was a disappointment. I got less than 2 months of wear out of the watch before the battery life ended. I live in a rural area and watch support isn't readily available for pressure sealing watches. I've taken the watch to two different jeweler shops and have struck out on having the battery replaced. Most recently, a jeweler suggested to toss the watch because it was "discardable fashion" and "not a durable good". This was also pretty sad news. Currently I have a Timex Expedition with the back pate removed, but not reseated, after visiting a jeweler in Seattle as well as Port Orchard, WA. Sadly, I'd like to return the watch. Replacing the battery is a temporary solution to a unit that' difficult to service and even more challenging to find a service provider for. I have the receipt from purchase available and can confirm it's tragically virtually unworn. There've been several other Timex watches on my wrist over the years, this one seemed very promising and looks great but doesn't meet the challenge of basic wearability. Timex support requests files to support warranty/repair claims, then the email server rejects them. Timex's AI email response ensured me my issue would be resolved, then was rejected by a customer service team member. Timex's watch arrived with partial life batteries and needs to be sent overseas to be repaired. The watch has been unwearable for the majority of the time I've owned it and two jewelers have rejected repairing it. The product and service is a sham. Support was unable and unwilling to resolve my issue. Timex is known for simple, affordable, and durable timepieces--this unit and the support has not lived up to that expectation and has been a disappointment and wasted expense. I'm very saddened by the response Timex has offered.

I am reaching out to express my deep disappointment with my first customer experience with Timex. The handling of my recent order issue has been frustrating and does not reflect a customer-first approach. I want to bring this to your attention, as I believe it highlights serious deficiencies in your customer service process. To summarize: I received a faulty watch with visible defects under the crystal. My initial request for assistance was met with a generic response that lacked acknowledgment of the issue. After providing images and clarifications, I was advised to return the product at my own expense—an unacceptable request given that the item was defective. Upon further inquiry, I was eventually provided with a return label, but was then asked to repurchase the watch at full price before receiving a refund for the 20% welcome discount I had initially used. This process is unnecessarily burdensome and time-consuming. As someone who works in the Customer Success space, I find it unacceptable that Timex expects a customer to go through such hoops for a resolution. The approach taken by your support team suggests a lack of genuine care for customer satisfaction, which has left me with no confidence in the brand. I had intended to be a long-term customer, but this experience has made me reconsider. I urge you to review this case and take corrective action to ensure future customers do not face similar frustration. I would appreciate a prompt response with a reasonable resolution. Best regards, Andrew Clements

Spent £240 on a snoopy watch-mechanism didn’t work. I just wanted an exchange but they made me return it. Now they are denying I returned it - no watch, no refund. Avoid and do the math!!

I bought a Giorgio Gali S1 watch from Timex in 2023, within 6 months the automatic winding mechanism had broken. It took over 6 months (from Oct 2023 to April 2024) to deal with Timex before they sent me a replacement watch. Now, less than a year after I got the replacement, the exact same fault has happened again. There is a fault in the watch manufacturing and poor customer service.

I recently bought an Expedition Tide-Temp-Compass watch from timex as a 21st Birthday present for my son. The watch cost £180.00 When the watch arrived, the packaging was damaged and the presentation box the watch came in was crushed. I immediately emailed Timex Customer services asking for a new box Lid to be sent to me. They got back to me to say: ‘I will forward your request to the relevant team. They will do their best to assist you with getting a replacement box lid. Thank you for your patience, and I hope we can resolve this for you promptly’….. That was on the 18th of January, 12 days ago. In spite of my emailing them twice in the intervening time I have heard NOTHING from them. It’s a real pity as the watch is lovely but their customer services are DREADFUL. 4/02/25 UPDATEDATE Timex has finally got back to me to say they can't get me a new box lid but will re-fund me 20% of the original price of the watch as a 'Good will' gesture. This made me laugh cos it's rather like me driving into your car then saying I will pay for the repair as a 'Good will' gesture! Anyway, I will wait to see if I actually get any money back from them and post the outcome here. So..... Watch this space!

I need to order from Hungary.I can not see my country on list.I wrote to customer office and they wrote first, I can order. And second answer is not , I ask why and they are ghosting Shame on the customer service team

Timex had an unbelievable 50% off sale, so I bought two watches. They arrived together but one had a fault. I contacted Timex who issued a pre-paid postage label within an hour. I popped it in the post to them on Saturday. By Wednesday they'd confirmed receipt of the watch and issued an immediate refund. Timex is a totally trustworthy company and I'll be buying more from them in future The working watch is stunning by the way, I love it to bits and it looks amazing on my wrist. Timex watches are incredible value. I own two now (would have been three) and will continue to build my collection

I bought a new Timex watch and started having problems with one of the chronograph function buttons within a few months. I sent it in for service about a month before the warranty expired. It sat at the post office for more than a month before they even picked it up. I tried to be patient, but after hearing nothing for a couple of months after they picked it up, I sent an email inquiring into the status. It seems to take them a week to respond, and all they say is wait for us to get back to you. It's now been over 6 months and I'm still waiting. My last inquiry has gone unanswered for 6 days. I'm beginning to think I'll never see my watch again. I'll definitely never buy another Timex again.