TimexReviews of timex.com

I hate this Timex. First time to buy online from Timex US. I received email for the Flash sale with 31% off. i keyed with space of the coupon and all sudden go through without discount! I paid for the full price , and i am unable to stop the payment!! I immediately emailed to its customer support, and confirmed that the order was unfulfilled, and they said they don’t allow any cancelation and updated detailed info in policy. I was told as it is unfulfilled so my request will be forwarded to a human agent to review. I had waited for 2 days, there is no reply and item is marked as shipped 2 days later!!! It is totally unacceptable!! if there is no discount, i can get it from my country with much cheaper price and i don't have to pay for the imported tax! I really hate this company. I will not buy any watch from you anymore in the future!

Achtung! Hier geht es nicht mit rechten Dingen zu! Habe knapp 100 € verloren für eine Ware, die nie kam!

Bought a Deepwater in March of 2025. Sometime in July I noticed the second hand was moving but not the minute or hour hands did. I brought it to a watchmaker thinking it may be a week battery. I was told the stem was broken internally. I contacted Timex sometime in late August. I was told I had to send it to the Timex OFFSHORE FACILITY and it could take 2 to 3 months. No local repair! They received the watch on August 15. I got it back around October 22. Wore it a few days and it stopped. Timex said to send them a video. They responded that all looked of. I asked if they noticed the minute and hour hands not moving. No reply.

Ordered a watch and then found it quite a bit cheaper on amazon. Rang to cancel order but they said it was too late even though payment hadn't been taken and the watch was still in the warehouse. Their customer service was shocking, had to go to all the hassle of returning it. What a waste of everyone's time and money.

Uhr geht pro Minute 1 Sekunde nach: innerhalb 24h also fast halbe Minute..... Bei Rückgabe soll mir das Porto nicht zurück erstattet werden ,obwohl es Garantiefall ist. Das ist in Deutschland vertragswidrig!

It’s been over 10 days since I placed my order and nothing has happened — no shipping, no communication, no way to contact anyone who can actually help. I can’t change the delivery address, can’t cancel the order, and the customer service is completely unresponsive. Honestly, this is unacceptable for a brand like Timex. Once they’ve taken your money, it feels like you no longer exist as a customer. Avoid until they fix their service and start treating customers properly.

I placed an order 2 weeks ago and haven’t received an email confirmation. The money was deducted when I placed the order. No update on shipping at the order tracking page. No customer service line that works. Honestly this is just unacceptable from a so called “global brand”.

I would not recommending ordering from them. I've ordered a watch weeks ago, and my order has still not been fulfilled. When I email customer service, what I assume is AI, responds very quickly "escalating" the problem and then nobody responds again for days. They've "canceled" my order and then un canceled it when I asked why it was canceled. When I asked if we could cancel it because it's a watch that's supposed to be a Birthday gift, they say it cant be canceled. But its also not been fulfilled. They're basically just modern day crooks stealing money