Michael B.
Terrible service.
I wouldn’t know if the bag is well made or not. After paying for the bag upfront and waiting for over two months: while contacting the company by email and phone, they decided they lost it and would expedite sending me one. No, discount, no little “hey my bad trinket”. I won’t be finding out the quality of their bags any time soon with service like this.
Response from Timbuk2Aug 5, 2026
Thank you for your feedback. We're truly sorry for the frustration this experience caused. Once we were alerted that your package was missing with FedEx, we immediately took action by investigating the shipment and reaching out to you to arrange an expedited replacement. While the shipping issue was outside of our control, we understand that the delay and inconvenience impacted your experience, and we regret that. We appreciate you bringing this to our attention and hope you'll give us another chance in the future.