Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Timbuk2 (timbuk2.com) has 419 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Alec
Easy drop off for warranty repair at store and super fast repair, less than 2 weeks.
Response from Timbuk2Jul 30, 2026
Thank you for sharing your experience! We're thrilled the store drop-off made the process easy and that your repair was completed so quickly. We appreciate your support!
Flavio
Timbuk2 makes exceptional bags—the materials are premium, durable, and thoughtfully designed for everyday use. What truly sets them apart is their customer support and lifetime warranty. When I ran into an issue, their team went completely above and beyond to find a hassle-free solution. It’s rare to find a brand that stands behind their products like this. Highly recommended!
Response from Timbuk2Jul 30, 2026
Thank you for your kind words! It means so much to hear that our products and support team lived up to your expectations. We truly appreciate your recommendation and your support!
Andy C.
Timbuk2 makes a great product. That they truly make it to last forever is grand. In a world where many times obsolescence is built in, at Timbuk2 if it needs a little love after 10 years or so, THEY’RE IN. They rehabbed my beloved custom designed bag and made it as good as new. Just amazing. Thank you!
Response from Timbuk2Jul 30, 2026
Thank you for your kind words! We're thrilled we could bring your custom bag back to life. Here's to many more years of adventures together!
james
A trusted brand that I can depend on for decades. I just purchased my fourth bag, and very excited. Easy to use website and quality products.
Response from Timbuk2Jul 29, 2026
Thank you for choosing Timbuk2 again! It means so much to hear you've trusted us for decades. We hope you love your new bag just as much as the last three!
Travis Y.
The whole process of warranty/repair claim was excellent. I submitted all my info + photos online, got an acknowledgement of the submittal right away, and then heard directly about my repair options within a few days. I shipped my bag, and again the response after it was received was fast. The cost to repair the bag was very reasonable, and the repair process happened much faster than I anticipated, and when I received my bag back, the inner liner that was repaired looks fantastic and brand new. I whole experience was great, and communication along the way was so critical to such a positive experience. I'll gladly support and recommend Timbuk2.
Response from Timbuk2Jul 28, 2026
Thank you for sharing your experience! We're so glad the warranty process was smooth, the repair was completed quickly, and your bag came back looking like new. We truly appreciate your support!
Sean P.
I have a 18(!) year old messenger bag I got graduating from my grad program. It had a lining that worked well but started to break down just from the natural wear over that time. Everything else about the bag was still pristine, and I didn't want to lose the bag. The support team was fantastic about walking through the process of replacing the lining. I was also able to request new features including the laptop sleeve and cup holder, as well as a handle. The price was super reasonable, the experience was smooth, and I got exactly what I wanted. ALSO, at no point did I have to interact with an AI agent!
Response from Timbuk2Jul 28, 2026
Thank you for your kind words! We're so happy we could restore your well-loved messenger bag and add the features you wanted along the way. We truly appreciate your longtime support and hope you enjoy many more years with it!
Donald M.
I am so grateful that Timbuk2 was able to repair my bag. Clearly the lining was deteriorating because of age (14 years old) and they were able to repair it for the low cost of $25 with free shipping back to me (I paid to ship it to them instead of dropping off at a store). I have had a Timbuk2 bag of some sort for over 22 years, and I'll never choose anything else!
Response from Timbuk2Jul 27, 2026
Thank you for being such a longtime member of the Timbuk2 family! We're so glad we could help restore your bag and keep it going for years to come. We truly appreciate your support!
Brigette N.
No delivery, no tracking
Response from Timbuk2Jul 27, 2026
Thank you for your patience! Your order is currently within our standard 2–5 business day processing window. Once it ships, we'll send you an email with tracking details so you can follow its journey. If you have any questions or would like additional assistance, please don't hesitate to reach out to us at [email protected]
