Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Timbuk2 (timbuk2.com) has 419 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Kate
The process to return for repairs is easy, other than the need to print out the letter sent to me with the repair code. I don’t have a printer so it was a bit of a hassle.
Response from Timbuk2Oct 22, 2026
Thank you for your honest feedback! We’re glad the repair process was easy to navigate and are sorry the printing requirement made things a little less convenient. We appreciate your support!
Todd L.
Good comunication
Response from Timbuk2Sep 30, 2026
Thanks for the great review! We’re so happy you had a positive experience with our team and communication.
Howard B.
The product wears better than anything I have found in thirty years. My current medium sized messenger back which I use heavily and almost daily is showing wear after maybe eight years so I purchased new bags larger and smaller. I still will use the original until it ready does wear out and the newer ones when appropriate. Shipping was a story it did get to western Michigan only 3 days later than originally stated making stops in Texas, Missouri, Illinois and Ohio and finally landing on my neighbors porch.
Response from Timbuk2Sep 11, 2026
Thank you for your incredible support over the years! We love hearing that your messenger has been going strong through nearly eight years of daily use, and we hope your new bags serve you just as well. We’re also glad your order ultimately made it to you despite taking quite the journey along the way!
Cynthia
Sam was very helpful and showed me what he needed know to repair my bag in a clear and easy way. Full stars not given as even though there is a physical store in Singapore, they did not have any spare parts available for repair and their FB page is inactive and did not reply me at all, I had to call multiple times to get through to the store...
Response from Timbuk2Sep 4, 2026
Thank you for taking the time to share your experience! We’re so glad Sam was able to guide you through the repair process and make everything clear and easy. And we appreciate your patience while trying to connect with our partner in Singapore.
Joe A.
I gave an initial review of the small messenger bag when I first received it. I said that other than the fact that the tabs to cover the velcro on the flap were no longer included (noisy, inconvenient for casual use), I was very happy. After 2 months, here's my added comments. The bag now has buckles for securing the flap rather than the hooks that slide in from the side. I liked the hooks much better. The new buckles are probably more secure, but not as convenient. Points off for that. The strap is now sewn to the body of the bag, where there used to be swivel connectors. Now when the strap gets twisted, it's more of a chore to untwist. More points off. These aren't show stoppers, the bag is still well made, and will probably last as long as my old one did, but I'm not as happy with it as I was with the old one. Probably more secure in a few ways, but definitely not as graceful.
Response from Timbuk2Aug 27, 2026
Thank you for taking the time to share an updated review. We’re glad the bag is still delivering the quality and durability you expect, and we appreciate your thoughtful feedback on our updated messenger bag design.
Mike W.
Well designed and easy to navigate web shopping experience. I needed a moderately sized over the shoulder and the medium flight messenger bag suited. Great value at a fair price. I've bought and used Timbuk2 bags and luggage for fifteen years plus. Thoughtfully designed, functional and rugged. I've never regretted my purchases. A+
Response from Timbuk2Jun 24, 2026
Thank you for your loyalty and support over the years! We're delighted that the Flight Messenger was the right fit and we look forward to being part of your adventures for many years to come!
Nicolas F.
Merci aux services après vente et la bonne garantie. Belle flexibilité. A+
Response from Timbuk2May 28, 2026
Thank you so much for your positive review! We’re delighted to hear that our customer service and warranty support met your expectations. Providing flexible and reliable support is very important to us. Thanks again for your trust and support — we truly appreciate it! 😊
Bill D.
Good delivery time. Love the bag
Response from Timbuk2May 20, 2026
Thanks so much for the great review! We’re glad your bag arrived quickly and that you’re loving it already. Enjoy the adventures ahead with your Timbuk2 bag!
