Doug C.
There were additional charges for a…
There were additional charges for a repair which was covered under their warranty and not disclosed upfront. My warranty repair was approved and return shipping was included at the time I submitted the repair request. After the bag was received, they wanted to charge me $50 USD just to return my bag, which is almot as much as it cost me to buy it and very unreasonable in terms of cost to ship. I like the products but a big draw is the lifetime warranty and this experience taints that whole perk for me. After 10+ years of buying Timbuk2 bags, I sadly will be finding another brand moving forward.
Response from Timbuk2Oct 15, 2026
Thank you for being a loyal Timbuk2 customer for over 10 years! We truly appreciate your continued support and the opportunity to help keep your bag going strong. We're glad to offer approved warranty repairs at no cost. For international customers, return shipping fees do apply, with details and rates available on our shipping page. We understand the importance of knowing these costs upfront and apologize for any confusion. We appreciate you sharing your feedback, as it helps us improve how we communicate shipping costs and make the repair experience as smooth as possible.