Three Bird NestReviews of threebirdnest.com

Response from Three Bird NestDec 27, 2024

Hi Fran! Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the issues you’ve encountered with your Slub Tee and the delay with your second order. Your feedback is valuable, and we want to address your concerns. Our policy asks customers to report any issues with damaged, missing, or incorrect items within three days of delivery, with the items in unworn and unwashed condition and tags still attached. This policy ensures we can accurately assess and address any concerns while maintaining product quality standards. For the care of your Slub Tee and similar lightweight items, we recommend hand washing with cold water and laying flat to dry to prevent potential wear and tear. Care instructions are available on the product page under the “Fabric & Care” section for your convenience. We understand how frustrating this experience has been, especially as a loyal customer, and we apologize for not meeting your expectations. While damaged items are rare, inspecting items upon delivery allows us to resolve issues promptly. We sincerely appreciate your understanding and your investment in our brand, and we’ll share your feedback with our team as we strive to improve. If you have further questions or concerns, please don’t hesitate to reach out via our live chat—our team is happy to assist you in under 30 seconds during business hours or you can email us at [email protected] Your feedback helps us grow, and we hope to provide a better experience in the future.

Response from Three Bird NestDec 27, 2024

Hi Cyndi! Thank you for taking the time to share your feedback. We're truly sorry to hear about your disappointment with our return policy. As a smaller business with just six of us working in customer service, we strive to provide a transparent shopping experience and keep costs manageable for our customers. Our return policy, which includes a processing fee of $7.95 or $9.85 (depending on the method selected), is outlined in our Help Center at the bottom of our website for reference before making a purchase. Unlike larger retailers, we don't yet benefit from enterprise-level shipping discounts, which impacts our ability to offer free returns at this time. However, we value your input, and as our business grows, we aim to revisit and improve our return policy to better serve our customers. If you have further questions or concerns, please don’t hesitate to reach out via our live chat—our team is happy to assist you in under 30 seconds during business hours or you can email us at [email protected] Your feedback helps us grow, and we hope to provide a better experience in the future.

Response from Three Bird NestNov 18, 2024

Hi Wendi! Thank you for taking the time to share your feedback. We value your loyalty and appreciate the support you’ve shown through your purchases. I’d like to take this opportunity to address your concerns and clarify our policies. In October, we extended a one-time price adjustment exception as a courtesy, and at that time, we noted that it was outside of our standard policy. To ensure fairness and consistency, we maintain a strict policy where price adjustments are only offered within 24 hours of purchase or if the order has not yet shipped. This policy applies regardless of the size or timing of an order. We also occasionally run flash sales, like the one you saw on Instagram. Because these are temporary and promotional in nature, they are not considered permanent price changes. While we understand that sales can occur shortly after a purchase, we encourage customers to take advantage of these offers during the promotional period. Regarding your request to cancel the order, we aim to process and ship orders as quickly as possible to ensure timely delivery. Once an order has been processed for shipping, we are unable to cancel it. Lastly, our return policy. At this time, we do not offer free returns. Three Bird Nest is a small business with a dedicated team of just six customer service members. While we strive to minimize costs for our customers, our return process does include a fee of either $7.95 or $9.85 (depending on your selected return method), which is deducted from the refund amount. Additionally, the original shipping cost is non-refundable. Unlike larger retailers, we do not have enterprise accounts or access to significant shipping discounts with carriers like UPS, USPS, and FedEx, which affects our ability to provide free returns. We truly regret that your recent experience left you feeling disappointed. Our goal is always to provide excellent customer service, and we will share your feedback internally to ensure our policies are communicated as clearly as possible moving forward. If you have additional concerns or questions, please don’t hesitate to reach out to us directly at [email protected]

Response from Three Bird NestNov 11, 2024

Hi Margaux, Thank you for your feedback. We appreciate you taking the time to share your experience and sincerely apologize for any frustration caused. Our policies regarding discounts are clearly outlined, and like many retailers, we do not allow the combination of discount codes. While we were unable to stack the 20% welcome offer with our current sale, we did offer you the 40% promotional discount available at the time, as well as the option to use the 20% discount on a future purchase. This policy is intended to maintain fairness and consistency for all our customers. We also apologize for the inconvenience caused by your cart emptying and are working to resolve this technical issue with our site. We know that a seamless shopping experience is essential and are actively striving to prevent this from happening in the future. Thank you again for your feedback, which helps us to improve our service and enhance the experience for all customers. If there’s anything further we can assist you with, please let us know.

Response from Three Bird NestNov 1, 2024

Hi Teresa, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your frustration regarding the shipping and return costs. Your experience is valuable to us, and we genuinely empathize with how upsetting it must be to face these charges for multiple orders. Unfortunately, as a smaller business (with just 6 team members in our customer service department), we do not currently offer free returns. While we strive to minimize the impact on our customers, each return results in a $7.95 or $9.85 fee, depending on your selection, and the initial shipping cost is non-refundable. Unlike larger retailers that benefit from enterprise accounts and bulk shipping discounts with major carriers such as UPS, USPS, and FedEx, our company is not yet able to access those lower rates. We completely understand that these fees can add up, especially when dealing with exchanges or multiple returns. Please know that as our business grows, improving our returns process is a priority we intend to revisit. Your feedback is extremely appreciated and will be considered as we continue to enhance our services. We’re always here to support our customers, and while our current chat-based service may not have met your needs this time, we’ll be looking at ways to improve communication in the future. Rest assured, we'll make sure your feedback reaches the right ears within our team!❤️ If there's anything else we can do to assist you further, please don't hesitate to get in touch with our Customer Service team at [email protected]. We're here to help in any way we can! Thank you again for shopping with us and for taking the time to share your thoughts!