Three Bird NestReviews of threebirdnest.com

Response from Three Bird NestOct 12, 2024

Hi Ellen, Thank you for sharing your feedback. We’re truly sorry for the frustration you’ve experienced and understand how important it is to get quick support. We see that you've been in contact with us both through live chat and email, and we apologize if any previous communication fell short of your expectations. Regarding your return, you were refunded $117.33, which includes taxes, for the items you sent back. As per our return policy, return shipping costs are not covered, which is why the $7.95 per return was applied. We’d also like to clarify the payment process with Shop Pay (or any third-party installment plan like Affirm, Klarna, AfterPay, etc.). When you pay through these services, the loan issuer pays your order in full, and you repay the loan in installments. If your refund is less than your total purchase balance, which it would be in this case because you kept two products and the processing fee of $7.95 was withheld from your refund, your payments might not decrease right away. Instead, you may see fewer total payments, a smaller final payment, or both. If you’re still having trouble with your payment plan please contact Shop Pay directly. If you have any other concerns, please don’t hesitate to reach out again. If you ever need to reach Customer Service quickly, they can be reached via the Live Chat on our site in under 60 seconds during business hours or via email at [email protected]. We’re here to help and want to ensure everything is resolved for you.

Response from Three Bird NestOct 13, 2024

Hi Lisa! Thank you for your feedback, and I sincerely apologize for the frustration you’ve experienced with your return. I understand how upsetting this must have been, and I’m sorry for any confusion caused during the process. The black Simply Comfort Jumpsuit you returned in March 2023 was received back damaged, which is why your access to Happy Returns was revoked. You are still able to return products, but they will need to be sent back with your own shipping label instead of through our Happy Returns process so we can verify future returns. However, we regret that you weren’t provided with photos of the damaged item at that time, and we should have communicated more clearly. We truly value your business and your feedback, and I apologize for the inconvenience this situation has caused. If you have any further concerns or questions, please feel free to reach out to us at [email protected] or via the Live Chat feature on our site. We're always here to help.

Response from Three Bird NestOct 13, 2024

Hi Jaimee! Thank you for taking the time to share your feedback with us. I’m sorry to hear about the frustration you’ve experienced with your recent purchase. For health and safety reasons, our policy on intimate apparel does classify these items as final sale, meaning we’re unable to accept returns or exchanges. This ensures that all intimate pieces remain new and unworn for all of our customers. That said, I understand this policy can be frustrating, and I truly regret any inconvenience this has caused. We greatly appreciate your understanding, and I’ll be sure to share your feedback with our team as we are always looking for ways to improve. If you have any further concerns or questions, please feel free to reach out to us at [email protected] or via the Live Chat feature on our site. We're always here to help. ❤️

Response from Three Bird NestOct 13, 2024

Hello Sandra, Thank you for sharing your experience, and I sincerely apologize for the frustration this has caused. We truly value your loyalty over the years, and it’s disheartening to hear that this recent situation fell short of your expectations. While our policy does require that any issues with defective items be reported within three days of delivery and in unworn, unwashed condition, I understand how disappointing it must have been to discover the issue after washing. We recommend hand washing and air-drying our garments to help maintain their quality, but I realize this doesn’t address the inconvenience you've encountered. Though we were unable to make an exception in this case due to a prior accommodation, I genuinely regret any frustration caused. Your feedback is important to us, and I’ll be sharing your experience with our team to ensure we continue striving to provide the best possible service to our customers. If you have any further concerns or questions, please feel free to reach out to us at [email protected] or via the Live Chat feature on our site. We're always here to help.

Response from Three Bird NestOct 3, 2024

Hi Sophie, thank you for taking the time to leave us some feedback! We’re sorry to hear that you don't love your items. We are a small boutique but we do try to pass the savings onto you by having sales and discounts often! If you ever receive a defective item, we recommend reaching out to our lovely Customer Experience team. You can live chat on our website or email us at [email protected]! Please note that all damaged items must have tags still attached and be in unworn condition in order to be replaced. Let us know if there’s anything else we can help you with!

Response from Three Bird NestSep 23, 2024

Hi Sheri, Thank you for taking the time to provide us with feedback regarding your experience at Three Bird Nest! We're sorry to hear that the quality of the item you received didn't meet your expectations. We strive to offer products that not only look great but also meet high-quality standards. Your experience is important to us, and we are sorry we missed the mark! You may still be eligible for a return! As long as the item is in new condition, in the original packaging, with tags attached, and within 30 days of your delivery, you can use our Return Portal here- https://three-bird-nest.happyreturns.com/ (US), or someone from our Customer Service team would be happy to help you, just reach out to us at [email protected]!(Note: final sale items are not returnable. Shipping fees are also non-refundable.) Rest assured, we'll make sure your feedback reaches the right ears within our team!❤️ If there's anything else we can do to assist you further, please don't hesitate to get in touch with our Customer Service team at [email protected]. We're here to help in any way we can! Thank you again for shopping with us and for taking the time to share your thoughts!

Response from Three Bird NestSep 23, 2024

Hi Wendi, Thank you so much for sharing your thoughts about your recent experience with Three Bird Nest. Your feedback truly means a lot to us! Three Bird Nest is a smaller business(just 8 of us in customer service!) and while we try our best to reduce the cost and impact on our customers, our returns ultimately result in either a $7.95 or $9.85(depending on your selection) fee deducted from the overall refund as well as the initial shipping cost being non-refundable. Due to the size and order volume of our company, we do not have enterprise accounts or shipping discounts with the main shipping services like UPS, USPS, and FedEx like a lot of larger retail stores have. We do not charge any fees for processing refunds to your original method of payment. Please reach out to our Customer Service team at [email protected] and we will be happy to review your refund with you and we're here to help in any way we can! Thank you again for shopping with us and for taking the time to share your thoughts!

Response from Three Bird NestSep 23, 2024

Hi Angela, Thank you for your feedback and for sharing your experience with us. We're sorry to hear that you were dissatisfied with your purchase. Upon reviewing your order, it appears the refund amount was based on the return of one of the two dresses in your original order. This is why the refunded amount was $24. Three Bird Nest is a smaller business(just 8 of us in customer service!) and while we try our best to reduce the cost and impact on our customers, our returns ultimately result in either a $7.95 or $9.85(depending on your selection) fee deducted from the overall refund as well as the initial shipping cost being non-refundable. We always strive to provide clarity in our return process, and we regret if there was any confusion. If there's anything else we can do to assist you further, please don't hesitate to get in touch with our Customer Service team at [email protected]. ❤️We're here to help in any way we can! Thank you again for shopping with us and for taking the time to share your thoughts!