Three Bird NestReviews of threebirdnest.com

Return policy and customer service is awful they lost a returning customer over $10. I bought so many things off of this site and the only time I had to return a dress that was too big had a terrible experience. So a loyal returning customer contacts the customer service I literally returned my dress hours after receiving it because I wanted to reorder the right size. I get charged almost $8 return fee which I was fine with then I find out that they also charged me extra $10 shipping the dress back fee!!!!! So until now I paid shipping from and shipping to plus return fee so I’m out almost$28 for nothing then I told them I want to reorder though so I have to pay another $10 shipping?? And they said yes! I asked for at least a shipping free as I’m exchanging and it’s my first return and they refused so they want me to end up paying around $38 just for shipping cost. They don’t consider anything. So disappointed with how they handled the situation hope the $10 was worth losing a customer. Won’t be coming back.

Amazing Amazing clothes! They make me feel so comfortable and stylish! Love the boho style and they make it seem so seamless and easy to achieve!

This is one of my favorite stores to buy from!! They have the most beautiful pieces! Everything I have ever received has been such good quality + the customer service is amazing!!

I ordered a pair of pants in what they said was a medium. What I got was a pair of pants that a giant would wear. After contacting them they wanted photos which I sent, and they insisted this was normal. My 6'4" husband could have worn them. When I asked to have them sent back for a refund I was charged for the return. I will never shop this company again.

First off - their customer service is AMAZING. I've never gone without someone responding right away if I have questions. Second -- their pieces are timeless and fit TTS. I usually always go with what they pair together and love it every single time. Quickly becoming my favorite online boutique!

There was a sale so there was an item I wanted to purchase. The website was glitching out for a week and wouldn’t let me check out. I spent hours trying to get the order to go through. I chatted with them the day the sale ended (I thought the sale was still going on) to ask for help. The rep said website was acting weird but was able to place the order for me if I wanted but wouldn’t honor the sale price even though I told her I would’ve ordered the item when it was on sale but the problem was on their end. With other stores given they saw the website was not working, I had them honor the sale price and provide a discount code for a future order in order to keep a 1st time customer happy (especially since no one can get this item, there is only one in stock and I’ve had other people try on their computers and they can’t purchase it either) They fact they won’t honor the sale price after how much of an inconvenience this has been you’d think they’d want to make a first time customer happy but nope. The owner is greedy and their policies are terrible. Free People is better than them and that’s saying a lot since FP is pretty bad, lol.

Terrible quality and worst customer service I have ever experienced. The items took almost a month to arrive and were defective. I hand-washed and laid the pants I ordered flat to dry before wearing them, but they stretched out about 5 inches and the legs are different lengths. The inseam is so low now that it's almost comical. Three Bird Nest refuses to refund me after over 2 hours on their chat and customer service email. They admitted that the stretching defect didn't show up until after washing, but will not refund them because they have been washed. DO NOT ORDER FROM THIS COMPANY. They are unethical and one of the worst brand experienced I have ever had. Clearly their products are also very poor quality. UPDATE: Three Bird Nest's response below supports my original 1-star review. Once again, they have responded with a scripted customer service reply that also blames me, the customer, for the defects: "From our research, this type of stretching can occur if the pants were washed in a machine with an agitator or if they were hung while wet, which may have affected the shape of the fabric." As I've said to them many times before, I followed the care instructions, but it's true I can't prove it. Do they expect customers to take videos of themselves doing laundry just in case they need proof of how they washed something? In the end, their customer service is summed up by this sentence, "... while we strive to accommodate our customers whenever possible, we must adhere to our policies to ensure fairness across all orders." In short, they don't intend to refund customers (Sure, they refunded me for one pair that had different length legs because they really could not deny that defect, but I'm still out $50+ for the other pair of pants). The end of their reply is, "If there’s anything else we can do to help, please don’t hesitate to reach out." Yet, I have emailed and messaged them multiple times to ask them how I was supposed to know the pants were defective before I washed them. They have not replied to any of the emails, reviews, or direct messages that included this question. It's almost like they don't want to answer it.

I love this style of clothing and have ordered from Three Birds Nest several times. I have had to reach out to customer support about a question for something I purchased. And the person I talked to was very nice and helpful. I thought these were good quality clothes and worth the price but after wearing them multiple times, they do not hold up. I won’t be purchasing from the site again, even with the large discounts they do, I don’t think it’s worth the price.