Three Bird NestReviews of threebirdnest.com

Response from Three Bird NestOct 1, 2026

We’re so sorry to hear about your experience with the Drift Wave Ruffle Wide Leg Pants. We reviewed the details of your order and noted that your concern was reported after some time had passed following the delivery of the item. While we truly wish we could have offered a different resolution, our damage claim policy does have specific guidelines in place and unfortunately, given the timing of the request we weren’t able to move forward. We know this may not have been the outcome you were hoping for, and we sincerely apologize for the disappointment. We truly appreciate you taking the time to share your feedback and hope we have the opportunity to provide you with a better experience next time.

Response from Three Bird NestJun 23, 2026

Hi Tracy, Thank you for taking the time to share your feedback. We're so happy to hear that you loved the clothing and found the pieces worth the wait! That said, we're truly sorry that your order took longer than expected to arrive. We've shared your feedback regarding shipping with our team, and we'll also be reviewing your fulfillment experience to better understand what happened and how we can improve. Regarding the tags, some of our more delicate items are intentionally shipped without traditional hang tags attached. This helps prevent snagging or damage that can sometimes occur during transit or tag removal. If a return is needed, the original packaging the item arrives in can be used for return purposes. We sincerely appreciate your feedback, and we're grateful that you gave us a try. We hope you'll consider shopping with us again in the future so we can provide you with an even better experience. Warmly, The Three Bird Nest Team

Response from Three Bird NestJun 17, 2026

Hello Jessica! Thank you for taking the time to share your experience and for your support of Three Bird Nest. We're truly grateful that you've placed several orders with us and that you've loved the style of our clothing. We're very sorry to hear that some of the items you received did not meet your expectations. Receiving an item in the wrong color or experiencing quality concerns so soon after purchase is understandably disappointing, especially when you've invested in pieces you were excited to wear. As a boutique, we work with a variety of brands and manufacturers, but that's never an excuse for falling short of the quality and consistency our customers deserve. Feedback like yours is incredibly valuable, as it helps us identify opportunities to improve both our product selection and quality control processes. While we're glad that some of your purchases have been positive, we're sorry that the overall experience has left you feeling hesitant to shop with us again. We understand that quality and value should go hand in hand, and we regret that we didn't deliver that consistently in your case. Thank you again for your honest feedback and for giving our brand a chance. We hope we'll have the opportunity to provide you with a much better experience in the future. Warmly, Three Bird Nest Customer Experience Team

Response from Three Bird NestSep 15, 2025

Hello! Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the fabric and fit of your pants did not meet your expectations. We understand how disappointing it can be when an item doesn’t feel as comfortable as it looks online. Please know that we take product quality very seriously, and feedback like yours is invaluable in helping us review our materials and ensure our products reflect the comfort and style our customers deserve. We will also share your note about marketing communication with our team, as we always want to respect our customers’ preferences. We appreciate you voicing your concerns, and we’ll be using your feedback to continue improving. Warmly, Three Bird Nest Customer Experience Team

Response from Three Bird NestFeb 10, 2025

Hi Olivia, Thank you so much for your continued support and for sharing your experience with us. We truly appreciate your kind words about our customer service, and we’re glad to hear that our team was helpful when you reached out. We’re sorry to hear that the quality of our clothing hasn’t met your expectations over time. Your feedback is incredibly valuable, and we’ll be sure to pass it along to our team. We’re always looking for ways to improve, and insights like yours help us do just that. If there’s anything else we can do for you, please don’t hesitate to reach out. We appreciate you taking the time to share your thoughts with us. Warmly, Three Bird Nest Team

Response from Three Bird NestOct 13, 2024

Hi Jaimee! Thank you for taking the time to share your feedback with us. I’m sorry to hear about the frustration you’ve experienced with your recent purchase. For health and safety reasons, our policy on intimate apparel does classify these items as final sale, meaning we’re unable to accept returns or exchanges. This ensures that all intimate pieces remain new and unworn for all of our customers. That said, I understand this policy can be frustrating, and I truly regret any inconvenience this has caused. We greatly appreciate your understanding, and I’ll be sure to share your feedback with our team as we are always looking for ways to improve. If you have any further concerns or questions, please feel free to reach out to us at [email protected] or via the Live Chat feature on our site. We're always here to help. ❤️

Response from Three Bird NestJun 21, 2024

Hi Kari! I sincerely apologize for the missing original packaging and our delay getting back to you due to how busy our agents have become. However, I am so glad we were able to resolve this for you by providing a replacement of the available items and refunding any items you were unable to receive! We want to thank you for your continued patience and understanding with us. If you have any other questions feel free to email us at [email protected] or live chat with us on our site! Our team is standing by and happy to help!