The Walking CompanyReviews of thewalkingcompany.com

3.0243 reviews
Clothing & Underwear
2200 Paseo Verde Parkway, Suite 290, Henderson, Nevada

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The Walking Company

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About The Walking Company

We made it our mission to enhance the human journey. Every effort to source the world's most supportive footwear is guided by the simple idea that walking makes life better, for everyone, everywhere, every day.The Walking Company began in 1991, when a group of California entrepreneurs saw growing demand for shoes that were genuinely comfortable and genuinely well made. They founded the business with one goal: to lead in comfort footwear. In the early years we focused on curating premium comfort brands known for supportive construction and quality craftsmanship. As the comfort and wellness category grew through the 2000s, we expanded into an extensive range of footwear designed to relieve foot pain and support everyday well-being, and became a leading destination for customers who want style without giving up comfort.Three principles sit behind everything we sell: comfort, support and recovery. Every product we carry has to deliver on at least one, and the best deliver on all three.When we could not find products that met that standard at an accessible price, we built our own. ABEO, our premium line, was developed from millions of customer foot scans and features metatarsal support designed to relieve pressure and pain. Our orthotics range covers pain relief, arch support, cushioning and stability, and our comfort and support footwear system pairs the shoe with an orthotic base, so support comes built in rather than sold as an afterthought. Customers can then upgrade to the orthotic that suits their feet. Alongside our own brands, we continue to carry carefully selected third-party brands that meet the same three standards.We also know that comfort is personal. Fit questions, sizing questions and questions about which orthotic suits a particular foot are the ones we get most often, and our team is here to answer them by chat, by phone or in store. Insights from more than six million customers shape what we buy, what we develop and what we stop selling.

The Walking Company (thewalkingcompany.com) has 243 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: thewalkingcompany.com
Website: thewalkingcompany.com
Category: Clothing & Underwear
Location: Henderson, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 74% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About The Walking Company

The Walking Company (thewalkingcompany.com) has 243 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: thewalkingcompany.com
Website: thewalkingcompany.com
Category: Clothing & Underwear
Location: Henderson, Nevada
Listed on Five Star Index: 2026

Alicia M.

Sep 13, 2026

The velcro is skimpy

The sandals fit fine, but the velcro in the straps is too short. In order to make the fit snug enough, most of the top part of the strap extends further than the velcro. Not only does it means the end of the strap is free to curl up, the ankle strap is only slightly connected and not stable.

Response from The Walking CompanySep 14, 2026

Hi Alicia, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconvenience and frustration caused by the Velcro straps on your sandals. We understand that while the sandals themselves fit well, the Velcro on the straps is too short to provide a secure and comfortable fit. We can appreciate how frustrating it must be when the strap extends beyond the Velcro, causing the end to curl up and leaving the ankle strap only partially secured. A properly adjusted strap should provide a stable and comfortable fit, so we understand your concern. We truly appreciate you bringing this issue to our attention. Your detailed comments about the strap length, Velcro coverage, and stability are very helpful because they give us specific insight into how the sandals perform when worn. We will make sure your feedback is documented and taken into consideration as we continue to review our products and look for ways to improve fit, comfort, and functionality. We apologize again that the sandals did not provide the secure fit you expected. We value your experience and appreciate you giving us the opportunity to learn from your feedback. Thank you for your patience and for taking the time to share your experience with us. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US