The Walking CompanyReviews of thewalkingcompany.com

Response from The Walking CompanySep 14, 2026

Hi Cindy, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. We sincerely apologize for the disappointing experience with your order. We understand how frustrating it must have been to wait more than 10 days for your shoes to arrive, only to receive a pair that appeared to have been previously sent to someone else and was also damaged. We completely understand your concern regarding the condition of the shoes, including the way they were tied when received. After waiting that long for your delivery, you should have received your order in proper condition and ready to wear. We’re very sorry that this was not the experience you expected. We truly value your patience and appreciate you bringing this matter to our attention. Your feedback regarding the delivery time and the condition of the shoes is important to us, and we will make sure it is documented and taken into consideration. We apologize again for the inconvenience and disappointment this situation has caused. Thank you for giving us the opportunity to acknowledge your concerns and improve your experience. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Claudia, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. Thank you so much for taking the time to share your kind feedback with us. We truly appreciate your support and are so happy to hear that you had a positive experience with our team. We’re especially glad that you were pleased with our shipment follow-ups, easy return process, and responsiveness. We understand how important it is to receive clear updates and timely assistance, especially when it comes to orders and returns. Our goal is to make every step as smooth and convenient as possible for our customers. We sincerely appreciate your kind words about our team. Feedback like yours means a lot to us and encourages us to continue providing helpful, responsive, and reliable customer service. Thank you again for choosing The Walking Company and for allowing us to assist you. We truly value your business and look forward to serving you again in the future. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Kim, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for taking the time to share your feedback! We’re delighted to hear that you appreciate the high quality of our ABEO brand shoes. We take great pride in offering footwear that combines quality, comfort, support, and durability. It’s wonderful to know that the quality of ABEO shoes has made a positive impression on you. Your feedback means a great deal to us and encourages our team to continue maintaining the high standards our customers expect. We truly appreciate your support and are grateful that you chose ABEO for your footwear needs. Thank you again for your kind words and for being a valued customer. We look forward to providing you with more quality footwear and an excellent shopping experience in the future! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Leda, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for taking the time to share your wonderful experience with us! We’re truly delighted to hear that you were able to find a pair of shoes that you really liked and that our team was able to make the exchange process smooth and enjoyable for you. We understand that needing a different size can sometimes be frustrating, so we’re especially happy to know that you felt kindly and patiently assisted throughout the process and that you received your replacement quickly. Providing helpful, patient, and efficient service is very important to us, and your kind words mean a great deal to our team. Your feedback is a wonderful reminder of how important it is to be there for our customers and make every part of their shopping experience as easy and positive as possible. We truly appreciate your trust, your patience, and the opportunity to assist you. Thank you again, Leda, for your kind message and for choosing us. We’re so happy to know you had a rewarding experience, and we hope you continue to enjoy your new shoes! 🥰 If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Tracy, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by your sandals being delivered to the wrong address and for the fact that they did not fit as expected. We’re glad to hear that you were able to locate your package and that our Customer Service team was able to assist you with a 30% refund. We’re especially happy to know that the representative you spoke with was kind and helpful throughout the process. Your kind words about our customer service mean a great deal to us. We truly appreciate you recognizing the effort of our team to provide a helpful and positive experience, even when an issue arises. Please know that we will also take your feedback regarding the delivery and fit into consideration as we continue to improve our products and services. We value your experience and appreciate you giving us the opportunity to assist you. Thank you again for your patience, understanding, and continued support. We hope to provide you with an even better experience on your future purchases. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Anne, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for taking the time to share your positive feedback with us! We’re delighted to hear that you found the ordering process easy and that your shoes arrived in good time. We truly appreciate your support and are happy to know that your shopping experience was smooth and convenient. Your kind words mean a lot to our team and encourage us to continue providing an easy ordering process and reliable service for our customers. Thank you again for choosing us. We hope you enjoy your new shoes and look forward to serving you again in the future! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Jamie, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you for taking the time to share your experience with us. We’re glad to hear that your shoes arrived in a timely manner, and we sincerely apologize that the size 5 you were looking for was not available at the time of your order. We completely understand your concern, especially as you are still recovering from surgery and experiencing some swelling in your foot. We hope that the size 6 will feel comfortable once you have an opportunity to try the shoes on at home. We recommend taking your time and making sure they feel comfortable and provide the support you need before wearing them for an extended period. We truly appreciate you sharing this feedback with us. Comments regarding sizing, availability, fit, and comfort are very valuable because they help us understand our customers’ experiences and identify areas where we can improve. We will make sure your feedback is taken into consideration as we continue working to improve our product selection and overall customer experience. Thank you again for your patience, understanding, and for choosing us. We sincerely appreciate your business and hope the shoes provide you with the comfort you’re looking for. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US