The Walking CompanyReviews of thewalkingcompany.com

Response from The Walking CompanyOct 16, 2026

Hi Patricia, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize that your order was canceled three days after your purchase. We understand how frustrating and disappointing this experience must have been, and we are sorry for the inconvenience it has caused. Orders may occasionally be canceled if an item becomes unavailable or is out of stock. We understand that this is not the experience you expected, and we regret that we were unable to fulfill your order. We appreciate you sharing your feedback with us. Your concerns are important, and we will share them with the appropriate team as we continue working to improve our service. We sincerely apologize again for the disappointment and appreciate you taking the time to share your experience with us. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanyOct 13, 2026

Hi Virginia, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. We sincerely apologize that you have not received your shoes and that you have not received an update since contacting us last Thursday. We understand how frustrating it is to wait for your order without receiving a response, and we’re sorry for the inconvenience this has caused. We understand that you expected better communication and timely assistance from us. Please know that we take your concerns seriously, and we regret that your experience has not met your expectations. We would be happy to look into the status of your order and help determine what may have caused the delay. If you could please provide your order number, we can review the details and assist you with the next steps. We apologize again for the delay and lack of communication. We appreciate your patience and the opportunity to help resolve this matter. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanyOct 10, 2026

Hi Christi, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize that your order was canceled without a clear explanation. We understand how frustrating and disappointing this must be, especially since you passed up another opportunity to purchase the shoes at a good price and chose to order through The Walking Company instead. Unfortunately, orders may be canceled if an item is no longer available or is out of stock. We apologize that this situation caused you inconvenience and that we were unable to fulfill your order as expected. We appreciate you sharing your experience with us. We will take your feedback into consideration and share it with the appropriate team to help us improve our communication and customer experience. We are sorry again for the disappointment and appreciate your understanding. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanyOct 9, 2026

Hi there, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the condition of the Avenue Tall boots you received. We understand your disappointment, especially since you purchased the boots expecting a new, unused pair and did not see any indication that the item was previously worn or used. We appreciate you taking the time to explain the condition of the boots, including the matted and rubbed suede, scuffed heels, and the visible nick on the left heel. We understand that this experience did not meet your expectations, and we are sorry for the frustration and inconvenience this has caused. We also appreciate you sharing your feedback regarding the product listing and packaging. We take customer concerns seriously and understand the importance of ensuring that items are accurately represented and arrive in the expected condition. We apologize again for this experience and appreciate you bringing this matter to our attention. We would like the opportunity to review your concern and assist you with the next steps toward a resolution. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US