The Walking CompanyReviews of thewalkingcompany.com

Response from The Walking CompanyOct 14, 2026

Hi Sherrie, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the frustration you experienced with our returns process. We understand how inconvenient it can be when the return portal makes editing difficult, times out before you can finish, and takes too long to respond. We appreciate you taking the time to share your experience with us. Your feedback is important, and we will share your concerns with the appropriate team for review as we continue working to improve our returns process and overall customer experience. We apologize again for the inconvenience and appreciate your patience and understanding. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanyOct 13, 2026

Hi Robert, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the frustration and disappointment you experienced with your exchange. We understand your concern, especially since the sandal you received did not match your expectations regarding the sole, and you expected the exchange to result in a credit rather than an additional charge. We also understand your concerns about the $11 return fee and how these charges affected your overall shopping experience. We recognize how disappointing it can be when an exchange does not turn out as expected, particularly when you feel the original product description did not accurately reflect the item you received. We truly value your feedback and are sorry that this experience has affected your confidence in shopping with us. Your comments are important to us, and we will share them with the appropriate team for review as we continue working to improve our product descriptions, exchange process, and overall customer experience. We regret that we did not meet your expectations, and we appreciate you taking the time to share your concerns with us. We hope to have the opportunity to provide you with a better experience in the future. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanyOct 10, 2026

Hi Trustpilot, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the frustration and disappointment you experienced with your return. We understand that you only tried on the sandals to check the fit and did not walk in them. We are sorry that the return inspection result and refund decision have caused you concern. We appreciate you sharing your experience and feedback with us. Your concerns are important, and we will take your feedback into consideration as we continue to improve our customer service and return process. If you would like to send a photo of the sandals, we would be happy to receive it for documentation and review. We apologize again for the inconvenience and appreciate you taking the time to share your concerns with us. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Jan, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. Thank you for taking the time to share your honest feedback. We’re happy to hear that you love the shoes you recently purchased, but we sincerely apologize for the frustration and inconvenience you experienced with the Shop checkout process. We understand your concerns about the checkout experience, including the difficulty of adding or editing items in your cart and your concerns about saved payment information. We appreciate you bringing these issues to our attention, as we understand how important it is for customers to feel comfortable and confident when placing an order. We’re sorry that this experience has made you hesitant to shop with us again. Your feedback is very important to us, and we will make sure your comments regarding the Shop platform and checkout process are documented and taken into consideration as we continue working to improve the overall shopping experience. Thank you again for your feedback and for giving us the opportunity to address your concerns. We truly appreciate your business and hope we can provide you with a better experience in the future. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Carol, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. We’re very sorry to hear that wearing the shoes caused blisters. We understand how uncomfortable and frustrating this can be, especially when you expect your footwear to provide comfort and support. We sincerely apologize that the shoes did not meet your expectations in terms of comfort. We know that every customer’s feet are different, and finding the right fit and feel is very important when choosing footwear. We truly appreciate you taking the time to share this feedback with us. Your comments regarding the comfort and wearability of the shoes are valuable and will be taken into consideration as we continue to improve our products and customer experience. Thank you again for bringing this to our attention. We’re sorry for the inconvenience and discomfort this experience may have caused. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Cindy, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. We sincerely apologize for the disappointing experience with your order. We understand how frustrating it must have been to wait more than 10 days for your shoes to arrive, only to receive a pair that appeared to have been previously sent to someone else and was also damaged. We completely understand your concern regarding the condition of the shoes, including the way they were tied when received. After waiting that long for your delivery, you should have received your order in proper condition and ready to wear. We’re very sorry that this was not the experience you expected. We truly value your patience and appreciate you bringing this matter to our attention. Your feedback regarding the delivery time and the condition of the shoes is important to us, and we will make sure it is documented and taken into consideration. We apologize again for the inconvenience and disappointment this situation has caused. Thank you for giving us the opportunity to acknowledge your concerns and improve your experience. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US