The Walking CompanyReviews of thewalkingcompany.com

Response from The Walking CompanyOct 12, 2026

Hi Denise, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We truly appreciate your kind words and continued support of The Walking Company! We’re delighted to hear that you enjoy our variety of footwear and find our return process easy and convenient. We understand that finding the perfect fit is important, and we’re glad our selection allows you to explore different sizes and find the shoes that work best for you. Your feedback means a lot to us and motivates us to continue providing a great shopping experience for our customers. Thank you for recommending The Walking Company and for being a valued customer. We look forward to helping you find your next favorite pair of shoes! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 21, 2026

Hi Susan, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the inconvenience you experienced while trying to find how to start your return. We appreciate you taking the time to share your feedback. We understand that having a direct return link on the homepage would make the process easier, and we will share your feedback with our team. To assist you further and make this right, we would be happy to help initiate the return process for you. Please reply to this email and let us know which option you prefer: Exchange: Exchange the item for a different size or another item of your choice. Store Credit: Receive the refund as store credit for a future purchase. Refund to Original Payment Method: Receive the refund back to your original payment method. We look forward to assisting you. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Gloria, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. Thank you so much for your kind feedback! We truly appreciate you taking the time to share your experience with us. We’re delighted to hear that you loved your shoes. It means a lot to know that you’re happy with your purchase and that the shoes met your expectations. Customer satisfaction is very important to us, and feedback like yours encourages our team to continue providing quality footwear and a great shopping experience. Thank you again for choosing The Walking Company and for your support. We truly appreciate your business and hope you continue to enjoy your new shoes! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Carole, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. We sincerely apologize for the inconvenience and frustration you experienced while returning one of your two pairs of shoes. We understand how disappointing it can be when the return process feels more difficult than expected, especially after purchasing the return coverage. We’re also sorry to hear that you still had to pay for the FedEx box despite having paid for the free return option. We understand that this may have been an unexpected additional expense and that it made the return process less convenient for you. We truly appreciate you taking the time to share this feedback with us. Your comments regarding the return process and packaging costs are important, and we will make sure your feedback is documented and taken into consideration as we continue working to improve the overall customer experience. Thank you for your patience and for giving us the opportunity to acknowledge your concerns. We sincerely apologize again for the inconvenience and appreciate your business and understanding. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Nancy, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. Thank you for taking the time to let us know about your experience! We’re happy to hear that your order was received on time and that everything went smoothly without any issues. We truly appreciate you taking a moment to share this with us. Feedback like yours lets us know that we’re providing a smooth and reliable shopping experience for our customers. Thank you again for choosing us and for your kind message. We truly appreciate your business and look forward to serving you again in the future! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Jamie, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you for taking the time to share your experience with us. We’re glad to hear that your shoes arrived in a timely manner, and we sincerely apologize that the size 5 you were looking for was not available at the time of your order. We completely understand your concern, especially as you are still recovering from surgery and experiencing some swelling in your foot. We hope that the size 6 will feel comfortable once you have an opportunity to try the shoes on at home. We recommend taking your time and making sure they feel comfortable and provide the support you need before wearing them for an extended period. We truly appreciate you sharing this feedback with us. Comments regarding sizing, availability, fit, and comfort are very valuable because they help us understand our customers’ experiences and identify areas where we can improve. We will make sure your feedback is taken into consideration as we continue working to improve our product selection and overall customer experience. Thank you again for your patience, understanding, and for choosing us. We sincerely appreciate your business and hope the shoes provide you with the comfort you’re looking for. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Andrea, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. We’re sorry to hear that one pair was too large and that you had difficulty with the return process. We understand how frustrating it can be when a shoe in your usual size does not fit as expected. We also appreciate your feedback about the limited width options. We understand how important it is to have different widths available to find the right fit and comfort. We’re glad to hear that you loved the shoes you decided to keep. We truly appreciate you taking the time to share both your positive experience and the areas where we can improve. We will take your comments as valuable feedback and share them with the appropriate team for review. Your feedback helps us improve our products, sizing options, and return experience for our customers. Thank you again for your honest feedback and continued support. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US