The Walking CompanyReviews of thewalkingcompany.com

Response from The Walking CompanySep 14, 2026

Hi Mary, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for taking the time to share your wonderful feedback with us! We’re thrilled to hear that you were pleased with the quick and efficient shipping and that the quality of your shoes met your expectations. We’re also glad to know that you found our return process easy and that your refund was successfully credited back to your card. We strive to make every part of the shopping experience—from placing an order to receiving your purchase and, when needed, completing a return—as simple and convenient as possible. Your kind words are truly appreciated and mean a great deal to our team. Feedback like yours lets us know that our efforts to provide quality products, efficient service, and a hassle-free experience are making a positive difference for our customers. Thank you again for your support and for choosing us. We look forward to serving you again and providing you with the same great experience in the future! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Kimberly, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for taking the time to share your wonderful feedback with us! We’re thrilled to hear that you found the online ordering process simple and convenient once again. It means so much to us to know that this is your fourth pair in this style and that you continue to be pleased with your shoes. We’re especially happy to hear that you enjoy the arch support and casual style, as we strive to create footwear that combines comfort, support, and everyday versatility. Your continued trust and loyalty truly mean a lot to our team. Feedback from returning customers like you is incredibly valuable and lets us know that we’re meeting your expectations. Thank you again for choosing us and for being a valued customer. We hope you continue to enjoy your new pair, and we look forward to helping you find many more comfortable favorites in the future! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Claudia, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for taking the time to share your wonderful feedback with us! We’re delighted to hear that you’re happy with the quality of your purchase, the great value, and the quick delivery. We strive to provide our customers with quality products at a good price while making sure orders arrive as quickly and efficiently as possible. It’s always encouraging to hear when we’ve been able to meet your expectations. Your kind words are truly appreciated and mean a lot to our entire team. Thank you for choosing us and for your support. We look forward to serving you again and providing you with another great shopping experience! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Leslie, Thank you so much for your kind feedback! We’re delighted to hear that you had an excellent experience with our service. Providing friendly, efficient, and reliable customer service is very important to us, so it truly means a lot to know that our team was able to meet your expectations. Your positive feedback is greatly appreciated and serves as wonderful encouragement for our team to continue delivering the level of service our customers deserve. Thank you again for your support and for taking the time to share your experience with us. We look forward to serving you again in the future! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Eleanor, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for taking the time to share your wonderful feedback with us! We’re delighted to hear that you were pleased with the fast shipping and the great quality of your purchase. We work hard to make sure our customers receive their orders promptly while maintaining the quality and standards they expect from us. It’s incredibly rewarding to know that your experience met your expectations. Your kind words are truly appreciated and mean a great deal to our entire team. Feedback like yours motivates us to continue providing quality products and reliable service to our valued customers. Thank you again for choosing us and for sharing your experience. We look forward to serving you again and providing another excellent shopping experience! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Teresa, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for your wonderful feedback and for your continued support! We’re absolutely delighted to hear that you’re never disappointed when shopping with us. It means so much to know that you’ve had a consistently positive experience with our communication, quick shipping, and the quality of our shoes. We take great pride in providing our customers with reliable service and footwear that meets their expectations, so hearing that you would give our shoes a 5-star rating is truly appreciated. Your continued trust and loyalty are incredibly valuable to us. Feedback like yours is a wonderful encouragement to our entire team and motivates us to keep delivering the quality products, timely service, and excellent customer experience you deserve. Thank you again for choosing us and for taking the time to share your experience. We’re grateful to have you as a valued customer and look forward to making every future shopping experience just as positive! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Cindy, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you for taking the time to share your experience with us, and most importantly, thank you for being a loyal customer who has worn our shoes for many years. We truly appreciate your continued trust and support. We’re very sorry to hear that, for the first time, the two pairs you ordered did not fit correctly and were not comfortable. We completely understand how disappointing this must have been, especially when you have previously had positive experiences with our footwear. We also understand your frustration regarding the loss of brick-and-mortar stores. Being able to visit a store, try on different sizes and styles, and personally assess the fit and comfort before purchasing can make the shopping experience much easier. We recognize that finding the right fit online can sometimes be challenging, and we sincerely apologize for the inconvenience this has caused you. Please know that your feedback is important to us. We will take your comments regarding fit, comfort, and the convenience of in-store shopping into consideration as we continue working to improve the customer experience. We truly value your loyalty and appreciate you giving us the opportunity to hear about your experience. Thank you again for your honest feedback and for choosing us throughout the years. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US