The Walking CompanyReviews of thewalkingcompany.com

Response from The Walking CompanyOct 15, 2026

Hi Lacreasha, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We’re glad to hear that your sandals arrived quickly and that you’re happy with their quality. However, we’re sorry that the straps were too loose even when adjusted as tightly as possible. We understand how important it is for your sandals to fit securely, especially when you have an event coming up. We appreciate you sharing your experience and the adjustment you made to help improve the fit. Your feedback is valuable to us, and we will share your comments with the appropriate team for review. We hope the sandals work well for your event and that you have a wonderful time! Thank you for taking the time to share your feedback with us. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanyOct 10, 2026

Hi Judith, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the difficulty you experienced trying to find someone to assist you with sizing. We understand how important it is to get the right information when choosing the correct size, and we're sorry that the process was frustrating for you. We appreciate you sharing your experience with us. We will take your feedback into consideration and share it with the appropriate team so we can identify areas where we can improve our customer service and make sizing assistance easier to access. We apologize again for the inconvenience and appreciate you taking the time to share your feedback with us. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanyOct 5, 2026

Hi Katherine, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize for the confusion and inconvenience you experienced while trying to complete your return. We understand how frustrating it must have been to see both FedEx and USPS barcodes on the return label without clear instructions on which carrier to use. We also understand that this resulted in you going to the wrong carrier first. No worries, we will take your feedback seriously and document your concerns regarding the return process and the lack of clarity about the carrier instructions. We will share this feedback with the appropriate team so they can review how the return instructions and labels are presented and determine how we can make the process clearer and easier for customers. We truly appreciate you taking the time to share your experience and help us identify areas where we can improve. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanyOct 5, 2026

Hi Monica, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We sincerely apologize that the shoes were not a great fit for you. We appreciate you taking the time to share your feedback with us. We will document your comments regarding the fit and share them with the appropriate team for review. We’re sorry that the shoes did not meet your expectations and appreciate you bringing this to our attention. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanyOct 2, 2026

Hi Angela, Thank you for reaching out to the Walking Company Customer Experience Team. I will be assisting you today. We appreciate you taking the time to share your feedback with us. We’re glad to hear that your order arrived safely and that you love the shoes! We also understand your concern about the delivery taking longer than expected, and we appreciate your patience while waiting for your order. Thank you again for giving us the opportunity to serve you. We truly value your feedback and hope you continue to enjoy your new shoes! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Barbara, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you for taking the time to share your feedback with us. We’re glad to hear that you love the boots, but we sincerely apologize for the slow delivery and the condition of the box they arrived in. We understand how disappointing it must have been to receive the boots’ box damaged, especially since the outer shipping box was undamaged. We also understand that you were planning to keep the original box to store your boots during the off-season. We’re sorry that the packaging did not arrive in the condition you expected. We truly appreciate you bringing this to our attention. We will take your feedback regarding the delivery time and packaging condition into consideration as we continue working to improve our products and customer experience. Thank you again for your patience and understanding. We sincerely apologize for the inconvenience and appreciate your business. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US