The Walking CompanyReviews of thewalkingcompany.com

Response from The Walking CompanySep 14, 2026

Hi Carole, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. We sincerely apologize for the inconvenience and frustration you experienced while returning one of your two pairs of shoes. We understand how disappointing it can be when the return process feels more difficult than expected, especially after purchasing the return coverage. We’re also sorry to hear that you still had to pay for the FedEx box despite having paid for the free return option. We understand that this may have been an unexpected additional expense and that it made the return process less convenient for you. We truly appreciate you taking the time to share this feedback with us. Your comments regarding the return process and packaging costs are important, and we will make sure your feedback is documented and taken into consideration as we continue working to improve the overall customer experience. Thank you for your patience and for giving us the opportunity to acknowledge your concerns. We sincerely apologize again for the inconvenience and appreciate your business and understanding. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Jennifer, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. We’re sorry to see that you were not satisfied with your experience. Although no specific comments were provided, we sincerely apologize if there was any inconvenience or disappointment with your order or our service. We truly value your feedback and understand that receiving a one-star review means we may not have met your expectations. We would appreciate the opportunity to better understand what went wrong so we can take your concerns into consideration and work toward improving your experience. Thank you for taking the time to share your rating with us. We sincerely apologize for any inconvenience and hope we have the opportunity to provide you with a better experience in the future. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Melba, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. Thank you so much for your kind feedback! We truly appreciate you taking the time to share your experience with us. We’re delighted to hear that you’re enjoying your shoes. It means a lot to know that you’re happy with the quality of your purchase and that the shoes met your expectations. Your positive feedback is greatly appreciated and encourages us to continue providing comfortable, quality footwear for our customers. Thank you again for choosing The Walking Company and for your support. We truly value your business and hope you continue to enjoy your shoes! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Jackie, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. Thank you so much for taking the time to share your wonderful feedback with us! We truly appreciate your kind words and are delighted to hear about your positive experience. We’re happy to know that you found our website easy to use and that your shoes arrived quickly and in excellent, well-packed condition. It’s also wonderful to hear that you were pleased with the quality and fit of your shoes. We know how important it is to receive footwear that looks great, fits comfortably, and arrives safely. Your feedback means a lot to our team and encourages us to continue providing quality products, reliable shipping, and a convenient shopping experience for our customers. Thank you again for choosing The Walking Company. We truly appreciate your business and hope you continue to enjoy your new shoes! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Barbara, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you for taking the time to share your feedback with us. We’re glad to hear that you love the boots, but we sincerely apologize for the slow delivery and the condition of the box they arrived in. We understand how disappointing it must have been to receive the boots’ box damaged, especially since the outer shipping box was undamaged. We also understand that you were planning to keep the original box to store your boots during the off-season. We’re sorry that the packaging did not arrive in the condition you expected. We truly appreciate you bringing this to our attention. We will take your feedback regarding the delivery time and packaging condition into consideration as we continue working to improve our products and customer experience. Thank you again for your patience and understanding. We sincerely apologize for the inconvenience and appreciate your business. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Bombas, Thank you for reaching out to The Walking Company Customer Experience Team. I will be assisting you today. Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us. We’re delighted to hear that you’re happy with the quality of your shoes and that they were comfortable right away without requiring a break-in period. We’re also glad to know that you found the transaction easy and convenient. Your satisfaction means a lot to us. We strive to provide quality footwear along with a smooth and hassle-free shopping experience, so it’s wonderful to hear that we met your expectations. Thank you again for choosing The Walking Company and for your support. We truly appreciate your business and hope you continue to enjoy your comfortable new shoes! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi Kathy, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. We’re very sorry to hear that the slide did not provide the comfort you expected. We understand how disappointing this must have been, especially since you specifically chose the ABEO brand because you were looking for reliable arch support. We apologize that the arch support felt too hard and caused discomfort rather than providing the support you were hoping for. We also understand your concern with the stiff leather across the toes and how it could potentially cause irritation or blisters when worn. Your comfort is very important to us, and we’re sorry that this particular style did not meet your expectations. We truly appreciate you taking the time to provide such detailed feedback about the arch support and material. Specific comments like these are extremely helpful because they give us a better understanding of how our footwear feels when worn. Please know that we will document and take your feedback into consideration as we continue to evaluate our products and work to improve comfort, fit, materials, and support. We value your experience and understand how frustrating it can be when a product does not perform as expected. Thank you again for bringing this to our attention. We sincerely apologize for the disappointment and appreciate your patience, honesty, and continued trust in ABEO. If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US

Response from The Walking CompanySep 14, 2026

Hi James, Thank you for reaching out to the WalkingCo Customer Experience Team. I will be assisting you today. Thank you so much for taking the time to share your detailed feedback with us! We’re glad to hear that you were pleased with the quality of your shoes, even though they were a little too tight. We’re especially happy to know that you found our return process simple and convenient. Making returns as easy and hassle-free as possible is very important to us, so it’s wonderful to hear that you were able to quickly find the return information on our website, print your label, and drop off your package at a local FedEx location without any difficulty. We truly appreciate your kind words about the free return service as well. We understand that sometimes a shoe may not have the right fit, and we want our customers to feel confident knowing that the return process is straightforward and convenient. Your positive feedback means a great deal to our team and encourages us to continue providing quality products along with an easy and customer-friendly shopping experience. Thank you again for your support and for sharing your experience with us. We truly appreciate you choosing us and hope to have the opportunity to serve you again in the future! If you have any more questions or require further assistance, please don't hesitate to reach out to our Customer Experience Team at +1 855 665 7710. Our team is available to assist you from Monday through Friday, from 8:00AM to 9:30PM EST, and on Saturdays from 10:00AM to 6:30PM EST. You can also visit ourWalkingCo Help Center(which can be found at the bottom of our website The Walking Company. We are here to address all the questions and concerns you may have. Sincerely, Arvie WalkingCo Customer Experience Team visit WalkingCo Help Center https://help.walkingco.com/en-US