VermontCountryStoreReviews of thevermontcountrystore.com

Tried to a website order using Firefox browser but couldn't complete my transaction! Went to their online 'Help' people who said Vermont Country Store's payment site only uses Chrome and Microsoft browsers - then the 'Help' person froze me from responding and left the chat without notifying me that he'd left. I actually had to phone their customer service line to place my order! So instead of spending five minutes placing an order I was diddling around with this outfit for over 45 minutes. To her credit, the person I spoke with to place my order was great. I've been a VCS customer for years - but this will be my last order until they bring their online ordering into the current century.

Ordered the $ 140.00 sheets - crisp air, but the pillow case fell apart after 12 uses. Called customer service, and they said there's nothing they can do; it's wear and tear. They used cheap material and wouldn't even help me out, despite me telling them I had purchased three sets in total. That's almost $500.00 in sheet sets!!! Horrible quality, horrible customer service. They don't back the items they sell. they need to stick to candy.

To all of you complaining about the quality of the merch you got from this company, you were likely doing business with a scammer. The REAL Vermont Country Store has a 9 point Customer Bill of Rights, including standing behind their products. Verify who you're doing business with. I wish I had.

Ordered 2 runner rugs. When they came they smelled strongly of mold. When I tried to do an online return, they wanted me to pay to return them. I emailed that that that was unacceptable and they never replied.

First time ordering and will never order again! Ordered a Persian type rug, was sent the wrong rug so it was returned for a refund. Somehow this company is confusing me with other people or just trying to scam me out of my return money. I can’t tell. I’ve called in three times and emailed dozens but they want me to keep calling in like I have nothing else to do? I have my own business and would never treat any one like this. They are making me call my bank to dispute and report a states attorney complaint for fraud It’s nice to see others have had similar experiences and I am not alone. Why would a company act like this? It’s like I’m talking to people who don’t understand the English language Would love to post my phone call log here and my chats but don’t see a way to attach photos.

I’m a Vermonter that orders continuously from Vt Country Store. They are legitimate and real if you can buy Lanz night wear cheaper and complain about their prices than buy Lanz of Salzburg elsewhere. I did all my Christmas shopping here Christmas 2024 they were helpful and if something came broken they replaced it. The pie plates were all covered and replaced. I live in Vt. And this store is priced accordingly. If you want cheap from China order from Amazon and pray your orders get delivered on time and at your door. They are truly an amazing store to work with and have been wonderful to me for years. My experience with them has always been great and satisfying. If you get a wrong color maybe you misordered by mistake. Because they go out of their way to rectify anything that is incorrect. I’ve been a customer for many years and always have had no problems with everything I’ve ordered

All of their pajamas run small and once you wash them you cannot return them. I even bought a second pair in a size larger because I love them, but that size was still short at the arms and short of the legs and I am only 5'2" tall. I'm so disappointed! 80 some dollars for pajamas over and over again, so disappointed!

Don't walk-- RUN from this company! Poorly constructed article of clothing made in a foreign country and they charge for return shipping. They need to find American manufacturers who can make quality products.