VermontCountryStoreReviews of thevermontcountrystore.com

I placed an order... First time. I didn't get a confirmation email confirming the order. I called customer service the day after I ordered, and they not only couldn't tell me when it would be shipped?, I was also told that I wouldn't receive the order for 9 days???. It's coming from Vermont to Pennsylvania...UNACCEPTABLE... Goodbye Vermont country stores... First time customer, and last time customer. Horrible service.

This is just a warning make sure you are actually ordering from the Vermont Country Store official website. I ordered from a Vermont Country Store website on Facebook and it turned out to be a scam originating in China. I lost my money because it looked authentic

VCS USED TO carry high-quality-products that mirrored their exuberant prices. While their prices are now much higher, the quality of items is much lower. Ordered a simple bedspread for about $300 in cream color. It arrived promptly but color was jet-black. I can get 'imported' (code for made-in-china) items of same quality for 1/3 the price on ebay.

Have always gotten great products and quick service with my on-lines orders. Well satisified.

I ordered 2 pair of cotton pajamas. On one pair the "cotton" was so scratchy it's irritating. Cheap cotton contains "nano plastics" and really shouldn't be sold as 100%cotton. I wrote a review on those particular pajamas to inform vermont country store to check their quality. Customer service reached out then closed my account. So I'm warning people to be suspicious of ordering. Some stores work out, however, this one was a huge disappointment

I have been ordering from Vermont Country Store for years. I have loved their merchandise. But lately I can't login. I have called them; the person I talked to couldn't tell why and couldn't fix the problem. Needless to say, I won't be ordering from them in the future.

You’re familiar with the expression “pull the wool over one’s eyes”… Well, attempting a transaction with Vermont Country Store feels like having a whole sheep thrown in one’s face. You can read in the comments here about the sorts of nonsense VCS does in order to enrich themselves at the expense of their abused customers. Horrible defective products, long telephone wait times, non-responsive live chat, customer service representatives ill equipped to actually resolve problems, ridiculous charges (i.e. to return defective products), no accountability, the absence of truthful answers… Yes, they did it to me too. That “Customer Bill of Rights” they post on their website along with that “aw shucks” photo of their generational owners — it’s complete nonsense, as fictional as your favorite dime-store novel. Once they’ve taken your money, VCS does not care about you, or their reputation. So, if you like donating your money to a corporation disguised as a homey country store, by all means, bring your business to VCS. If you actually want customer service, accountability, truthfulness and top notch products, you really should look at a different vendor. These folks are absolutely not the “real deal” and in time, you will regret your association with them. Bad folks who demonstrate daily that they do not care. Do yourself a favor, stay away from them.

I called to cancel the catalog that come to my new residence. Her first question was do I have the new address for the person who moved. I responded no. Her next question was "well did she die?" I replied that that was a very insensitive question. Her next statement was "well you have to appreciate my point of view, I don't know who you are..." I responded that I did not have to appreciate her point of view and asked again to cancel the catalog.She was more interested in business and in the process of being rude has lost this customer and my family and friends.