VermontCountryStoreReviews of thevermontcountrystore.com

Prices are high but I have never had a bad experience with The Vermont Country Store in over 30 years as a customer. All orders have arrived promptly, any returns have been refunded quickly and their customer service is outstanding. I have purchased a few things that were not up to par and they were quick to remedy the situation.

Placed an online order for a friends birthday gift. Item was in stock and estimated delivery time was sufficient to arrive on time. Well.. I noticed that the payment didn’t clear when the day was getting close. I checked my email for any updates. Nothing. Several times. No communication. Finally I checked the status of my order only to find out that my order had been cancelled. Now I’m stuck without a gift for my friend, and have zero confidence with this merchant. I was going to buy more of this item for Christmas gifts. But they have now lost my business forever. I understand stuff happens but a little communication goes a long way.

Placed an order and after checking out noticed I ordered the Wrong color. Called them not more than 5 minutes after I placed the order to try to change the color and they said it couldn't be done.

BEFORE I MADE MY PURCHASE, I specifically asked the customer service representative if I exchange the item for a different size if there would be shipping charges to return the item. I was told no, not with an exchange. After ordering and recieving the item, I ordered a different size without first returning the initial order to make sure the smaller size would fit. When I called to return the larger size, I was told I already received a discount for free shipping. I said, "That is the current special you are offering on an initial order; it has nothing to do with the return. I said, You can't take away the special to cover the return, otherwise, it's not a special." He wasn't, I was paying $7.95 for a label fee, it wasn't return shipping. I said, And what is a label fee (knowing full well he was gaslighting)?" He said it's like if you buy stamps at the Post Office. I said, "And what are the stamps for? SHIPPING!" This company is the most ignorant company as it concerns customer service. I will never buy from them again. What an amazing person that customer service agent was! If he worked for me, he'd be reprimanded for insulting the customer as he did and given a warning about his job position. ONE MORE THING: The CS Rep said he would escalate it to his supervisor. I never received a call. Way to follow through VCS. I will never buy from Vermont Country Store again.

Products are terrible. I ordered Blue Grass cologne, an old favorite of mine, it must have been sitting on a shelf since the year it was made. So water downed and no scent. Cookies I ordered had no taste. I bought Cinnamon Stars. Expensive for just a few in a small box. I am done with this place forever! They're awful!!

The Vermont country store return process is the reason we'll never buy from them again. The clothing order came with no return shipping label (as offered by nearly every other on line retailer) or instructions other than going to the website to download a QR code or shipping label. I d downloaded a FedEx QR code which FedEx was to scan to print my label. The FedEx employee (at the office I had to drive to) said the code was "not valid". I called Vermont Country Store customer service where I was initially put on hold and then told everyone was busy and I'd get a call back. Avoid at all costs.

HORRIBLE EXPERIENCE FROM START TO FINISH! DOES NOT DESERVE EVEN ONE STAR! TRIED TO ORDER TWICE ONLINE, (no luck). ORDERED BY PHONE, ALSO A HORRIBLE EXPERIENCE! THOUGHT ORDER WENT THROUGH, WAITED FOR ORDER TOO LONG. CALLED. THEY DIDN'T PROCESS MY CREDIT CARD AND CANCELLED THE ORDER. NO CALL!!! DO NOT WASTE YOUR TIME AND MONEY WITH THIS COMPANY!

I placed an order with this store from overseas. The next day, the store cancels my order and bans me because they suspect fraud!! I asked the operator to connect me to the person in-charge, but they refused to talk to me or give me any explanation. Literally banning me!!! When I pressed, the woman became agitated and rude. You would think for a business that's been around for about 80 years, they would understand customer service!! Horribly rude and arrogant people!!