VermontCountryStoreReviews of thevermontcountrystore.com

As other users have noted, the customer service and return policy for this store is absolutely horrible! I purchased a three pack of ladies briefs for $29 and change. I was charged 7.95 for shipping. OK, fine. I needed to return these items and I sent them from the post office, NOT using their label which they said would be another $7.95. I thought I could ship it cheaper. As it happens, I could not. Imagine my surprise when I received my refund information and saw that they had deducted 7.95 yet again from the refund. I wrote to them and explained that I did not use their shipping label, I paid for it myself. They will not take this additional 7.95 off without my shipping receipt. I threw away the receipt when I received acknowledgment that the item had reached them. So my final numbers are these: initial purchase = $40.70. Refund amount = $23.80. I am furious.

DO NOT BUY FROM THIS STORE!! They unethical practice when it comes to certain customers. I ordered a Orton Brothers Barn Coat Order #608027. The coat is a Valentines gift for my husband. The transaction went through as expected BUT THE ORDER WAS PLACED ON HOLD. When I followed up, I was informed that I had ordered and returned a similar coat OVER A YEAR AGO. When I explained my order, rather then RELEASING THE ORDER, I was told that the information would be given to E. Patrick. ARE YOU KIDDING ME?? Obviously, customer service does not like my name as WHY WOULD SOMEONE THAT MADE A PURCHASE OVER A YEAR AGO and returned the item within the return period be required to justify their purchase? I feel personally discriminated against! The explanation given is that they wanted to prevent fraud! Really?? So someone makes a purchase more then a year ago of a similar item should be so scrutinized!! And the order is still NOT RELEASED - DAYS LATER! I was given a barn coat as a gift for XMAS and will be returning it if still within the return window. And GUESS WHAT - I DON'T CARE IF I AM ON THEIR "NAUGHTY LIST - 2 YEARS FROM NOW! AS I WILL NOT BE BUYING ANYTHING MORE FROM THEM. LLBEAN, ORVIS, HUCKLEBERRY HERE I COME!

I ordered 2 of the egg timers; neither of them worked. They have very few products made in the USA last I knew less than a dozen; most are imported.

Last year my husband bought me two flannel night gowns. I returned one as it had no pockets and replaced it with the same light blue with kittens design as the one I kept before. All of this was done by my husband…they were very nice to him and my new nightie came quickly. Also, he bought me my favorite cake , which is fruit cake, for my birthday, as long as he did not have to eat any. I loved it so much that it was my birthday cake again this year! The cakes were wonderful!

These products are STALE leftovers from w h o knows how many years ago.

I purchased online 10 boxes of Butler's Chocolates as Christmas gifts. I wanted to know the quality of what I sent so I bought a box for myself. I wasn't disappointed. Absolutely delicious high quality chocolates. I sent 3 boxes to my Florida address and was concerned about them melting enroute but they arrived in perfect condition. However, I would be leary of sending them after April. I'm so impressed by these lovely chocolates I decided to send them every Christmas.

Placed an order online. When I didn't get a confirmation I checked the order again. The pic showed me getting a different color from what I ordered. When I corrected it another item was ordered. I immediately called customer service. I was met with attitude and was told I couldn't cancel one of the orders. Avoid VCS

I placed an order last August. It was delivered to the wrong house. They sent again, but I had to go to AMEX to pick it up. Then 1st delivery was found. I called and Vermont told me I HAD to return it to them. Drove back to AMEX, stood in line and returned. VCS thanked me and said I'd get free shipping on my next order for my trouble. Went to place order yesterday, but was refused free shipping. That's what I get for being honest and doing the right thing. Lost a customer over $11.