Robert
I rently ordered a cargo coat.
I recently ordered an item of clothing from the Vermont Country Store. The clothing in question is a cargo coat which I ordered from this company and purchased on or about 1 February 2024. The Vermont Country Store supposedly used the United Parcel Service to send me the cargo coat. It was supposed to have arrived within about a week or so, but it never arrived. I finally called the Vermont Country Store a week ago. The employees of this company could not account for the whereabouts of the cargo coat. I reordered the cargo coat last week, but it still has not arrived. At this rate, I have no idea when or if the cargo coat will ever arrive. This is the first time that I have ever purchased a product from this particular company. I have absolutely no idea whether or not I will ever receive the cargo coat in question via a UPS delivery from the Vermont Country Store. This company should bolster it's quality control protocols. Perhaps I should have bought a cargo coat from Amazon. I would rather not use a Chinese-owned company like Amazon to buy products. However, if the Vermont Country Store is going to be this inefficient, then I will never again purchase anything from this company which thus far has had a dubious quality control record in its dealings with me. When I finally received the cargo coat, the zipper malfunctioned badly. I had to try numerous times to zip up the coat. It is a high quality coat, but the zipper does malfunction frequently, and the Vermont Company should bolster its logistical systems and its protocols for mailing out its products via the mail system.