The Swiss ColonyReviews of theswisscolony.com

For 2 years in a row Swiss Colony has without warning or notification of having done so CANCELLED our order. The first year was an order made by my mother on her card, the second year was my own order on my card from my SC account and both were confirmed by email that the order had been made. This year in October I made an order, which I even checked on to make sure the order was there based on the order number. Status was processing, but that made sense as we were not planning for it to be sent until Christmas. When the items did not arrive by the 15th of December, I checked on the status again, and it said the order was cancelled. No explanation, no notification by email, no contact whatsoever by the company to clarify any issues. Worse yet, when I went into my order history, it doesn't even list my 'cancelled order' as having ever existed at all. It only says there is no history for this customer. The opening of the golden (or red) foil boxes filled with petite fours will have to remain a tradition of my childhood, as I no longer feel I can count on this company to follow through for their customers enough to keep up the tradition for my own.

We have been a loyal customer for the past 60+ years and we were quite disappointed with our latest order. Prices have gone up but quantity and quality has gone down. I understand prices going up but why did quantity have to go down. Doesn’t make sense. But you lost a loyal customer because of it.

What a JOKE...NEVER AGAIN. They were given very explicit instructions about the delivery. It is being sent to my Doctors office. I request delivery on Dec. 17....NOT Dec. 13. The office is not open on Saturdays & Sundays & they leave a little early on Fridays. Well, delivery attempt made on Friday the 13th after 5pm. I just got a notice a few minutes ago that they are attempting a delivery today (Saturday). These people can't follow simple instructions when taking your order. IF my Doctors office staff EVER receive this gift....I will be shocked. Save your $$$$ and alot of frustration and buy somewhere else next time.

I just got my gift to myself and what huge waste of money!!! their photos make it look like the sausages are normal size but when it gets to u they are like 3 or 4 bites! I paid over 250$ to send out and now I'm so embarrassed that I even sent these to my family now. Very disappointed I spent all this money and I thought my family would be happy with my gift but this is awful😕

I placed an order on 12/03/2024. It was excepted on 12/06/2024. They notified me that the label was created for Fedex on the 12/09/2024 and Fedex had the package. No up date from Fedex. Called on 12/14/2024 to Swiss Colony and lady told me Fedex had the order and I needed to call them for status. Contacted Fedex and robot told me they didn't have the package. Called Swiss Colony again and talked to agent who finally admitted that Fedex did not have it and it was handed over to smart post and would take 7-10 days to reach it's destination. I spent over $140.00 on the order and asked why the web site or the catalog didn't have this information. Got apology and I said have a great day. Worst customer service I have ever had and last time I will ever order from them.

This is the worst company in the world. If you're smart, you'll keep your money. This is a fraud.

I will never order from them again. I placed an order specifically to have it delivered on a certain date which I was asked. Which date I wanted delivered As the recipient was on a cruise and back on a certain date? They sent the package 12 days early after. I spent hours on the phone with customer service trying to get the package delayed. Needless to say, the recipient never got the package. Customer service was unwilling to send another Or give me a refund now not sure why they ask what day you want it delivered When they don't really care but lesson learned, and it'll never happen again

Have ordered from Swiss Colony since the 70/80s. It is HORRIBLE NOW. Impossible to order via the website (the foreign agents at the call center for the company will tell you there are issues with the website). I tried placing an order for 7 items with the person at the foreign call center. He was nice. We went over the spelling of the names and addresses. Everything was “supposedly” correct. Next morning I get an email of my orders getting shipped to completely wrong names and addresses I don’t even know. I called that morning and a woman was correcting everything and then I completely lost her on the call. I tried calling back and got a message about higher than normal call volume and to call back later… over and over. I FINALLY got another foreign agent. She supposedly corrected everything that was wrong and assured me everything was corrected. Hours later, I got another email letting me know my orders shipped. The addresses and names were STILL WRONG! I’ve never experienced such complete incompetence from a company. Will NEVER order from Swiss Colony again. Sad!!