The Swiss ColonyReviews of theswisscolony.com

I received a new order from Swiss Colony yesterday and I appreciate them for making the corrections. They were all the chocolate items that I ordered earlier and I was glad to receive the new order.

I placed a rather expensive order on December 11. I wanted 3 items shipped to me and 2 items shipped to a business for a Christmas gift. I received my items; however, the business had yet to receive the 2 gifts as of Friday, December 20. I kept checking on the shipping website. It said would be delivered by December 20, then December 21 (a Saturday when the business is not open), and then finally on December 23. The business is closed the entire week of Christmas so I'm not sure what will happen with the goodies I ordered them. According to the tracking information, the items sat in Martinsburg, WV for over 2 days (December 17 through December 19) - the shipment was to be delivered to Morgantown, WV. After sitting for 2 days in Martinsburg, WV the items went to Ohio and status was finally updated to delivery on Monday, December 23. When I contacted Swiss Colony on December 18, the only thing they would do is give me the phone number for FedEx. By the way, with the number they gave, you can't get a person - only the automated line. I have sent some emails to customer service and in the final one, I requested a refund on the two items that won't get there when they should have. I think ordering on December 11 should have been enough time to have that part of the order delivered by December 20. I will never order from Swiss Colony again. Furthermore, the items that I had delivered to me were not what was pictured or described. The cheesecake I ordered was close to $50 and it's TINY --- not worth it. Updated January 6, 2025 ---- Swiss Colony finally did refund around $60 for the two items that did not make it to the business.

I ordered for the 1st time from Swiss colony and it will be the last time! I ordered a 27 piece Xmas box and I got told 3 different stories 3 different times. It was delivered to the wrong address, then the right address then it was delivered then returned then they had a problem with tracking numbers from FedEx. Then it was supposed to be delivered on December 21st now it's December 24th. NEVER AGAIN. SAD TO SAY EVERY CUSTOMER SERVICE REP DIDN'T SPEAK ENGLISH AND THEY HAD MY EMAIL ADDRESS WRONG.

My family has been supporting the Swiss Colony for the last 35+ years for every Christmas and usually another holiday or two throughout the year. Along with major price increases, there has also been a significant downscale in the size of their Petit fours. This is year I ordered well within the range for holiday shipping. I received notification on 12/20 that they had beed delivered, but they were nowhere to be found. After checking the tracking route, my order was delivered to Illinois instead of Vermont. After taking to customer service the best they could do was send package again but it would not make it in time for Christmas. No thank you, so I told them to refund me. After looking at their shipping cutoffs for the holidays, they could have easily delivered my order to me with a couple days to spare if they sent it express. This was not an option that they gave at all, and neither should I be offering to pay for express shipping when this was their mix up. Terrible experience and it upsets me now that I know I have to put my foot down and end my family tradition with this bad company. Also, Happy Holidays to whoever received a random box of Petit fours and chocolates in Illinois. I hope they bring lots of joy to you and your loved ones!

Placed & received my Swiss Colony order but the “bonus” gift boxes promised, one for ordering & one for ordering before Dec 14 never arrived. Just called to ask about the unfulfilled gifts, was told they never give more than one ( in spite of the offers made clearly on their catalog) with no mention of sending me at least one bonus box! After asking to speak with a supervisor I was on hold for 20 minutes then passed to another recording to wait longer. Clearly this company has deteriorated from classy & honest to a rip-off artists & liars. Sickening! Plus the quality of products received are very low & small in size. Don’t waste your money!!!

When I went on line to see how my package was progressing I saw it was being delivered to Wisconsin. I live in NY. I called on December 17th and was assured that my package was coming to my billing address. I was alerted that my package was delivered on the 18th. When I went home there was no package. I tracked the package and sure enough it was delivered to Wisconsin. I spoke to FedEx and they said the tracking number I had was incorrect and I should contact the shipper as it was on their end. I spoke to them yesterday and now my package will be delivered after Christmas and the free gift that I was promised is no longer available. They barely apologized and seemed that they could not have cared less.

Ordered a few items and was supposed to receive some “free” chocolates. Received items, but did not get the promotional chocolates. Called their customer service who said they had run out and there were no substitutions. Company advertises substitutions for out of stock items of equal or lesser value, also says complete satisfaction is guaranteed. I asked for a discount for a future purchase or anything they could do to make up for the missing item. They said that’s not their policy, I then said I would like to return the items. The representative said they didn’t accept returns for food. I feel like the promotional item is used to lure customers to make a purchase, and once you receive your order, there is nothing you can do. This seems dishonest, especially since they tout how important your satisfaction is to them and they would do absolutely nothing to make up for the missing promotional chocolates.

I am absolutely so annoyed with swiss colony. I have used them for years this year So many mistakes were made it's ridiculous. One of my orders was shipped to New York, I live in Illinois. When I called them the items that I needed were no longer available. One of the supervisors spoke to me in a very condescending manner, And actually laughed at the experience.Commenting that new york is nowhere close to illinois. I had to rethink what I wanted to order.The other items that I decided on were also out of stock. On my first order I received an item that was damaged. When I called About the damaged item they were out of that item as well. I called today to check on the status of another order That order Was also scheduled to be delivered to New York I understand it's their busiest time.However if you know this then you get enough people to take care of your customers properly. If I could give less than one star I would.