The Swiss ColonyReviews of theswisscolony.com

Do not order from Swiss Colony. I ordered something along with a free item. However, when my item came, it came without the free item. They were completely unwilling to help me receive the free gift item.

Paid $39 for a food basket, what I got was a box of travel size cheese and meat, like maybe 4 inches long. Funny how everything shrinks in shipment, huh? lol. Never doing that again.

I placed an order to go to Hawaii, it was delivered to Memphis. When I inquired, they could find no record of any order whatsoever. After arguing with me, they finally found the order and sent it to Hawaii. I had to talk to 3 people to get this fixed. Clearly they don't have the money to invest in technology. Their website sucks, and their backend sucks. Avoid

I placed an order for a rather expensive gift for Christmas on 12/16 and found out today that the "product is no longer available." What happened in the past 3 days?!? They are going to credit my money back to me, but now I'm left scrambling to find another gift before Christmas. I'll never use SC again.

We received a food gift tin for christmas. It contained confection covered nuts, confection covered mini pretzels, ( not real chocolate )jellied candies, tiny Candy Christmas trees similar to candy corn, party mix, mini pretzels, and salt water taffy. The only thing that was decent in the whole tim was the saltwater taffy. Everything else was awful, especially the party mix it tasted like rancid oil. I would not purchase anything from Swiss colony. This was a gift I appreciated the thought.

To start with the shipment was packed perfectly. It arrived early, with FedEx keeping me up to date as to when it was going to arrive. The size of each item was exactly accurate to its advertised weight. The quality of the chocolate was second to none. The cheese is absolutely top notch. The free gift of chocolate was included. After reading the reviews on this site and others I was worried. However I couldn't be happier. Thank you so much Swiss Colony!!

What a rip off and waste of money. Products don't match the picture. I ordered fruity gels because I loved them as a kid but what I got was a very sub par immigration. Not even close to the picture in the catalog. So disappointing. I spent over $200 on gifts for family and now I'm so embarrassed about the quality of their products. I would have been better off buying from Walmart. Never ever again. And the worst part is their customer service department doesn't even care.

I called Swiss Colony and was disconnected twice which made it necessary for me to call back so #1 the phone system is messed up or too busy to handle their incoming calls. The first person agreed with me the product i ordered on the 11th had not shipped and was sitting in Monroe Wi as shown by FedEx tracking # that they had sent me. He was going to transfer me to a 'superagent' in customer service. Of course I was disconnected. I called back and was told by the person I got that the previous person didn't know what was going on. She says they 'preship' to local areas in the country and my package was sitting in Tampa which is in FL not that far from me and I would get it in time. Since I received 2 different stories from the same department, I don't know who to believe... when I asked the 2nd rep if my package was not delivered in time would I get a refund, she refused to answer and told me to worry about that after the holidays. You could tell this women does not like her job. Her tone was not friendly at all. Either way I have no confidence in this company and will not do business with them again.