The Swiss ColonyReviews of theswisscolony.com

Horrible order experience. Put in all my shipping and payment info and then when I place order I get a white error page with text saying Access Denied! You do not have permissions... But otherwise seemed like my order went through. So I called Customer service who couldn't care less. Didn't even offer to take my order. Had to go back and retry checkout multiple times, each time putting in billing and shipping and payment info only to be kicked back to the add payment info page yet again. I hope the recipient gets the order. Recipient received items, including free promotional item, and enjoyed them during the holiday so at least the desired result was achieved. I adjusted my eval score up to reflect that. I still will not be back to the website though. Just stick to the catalog and phone maybe.

Customer service is awful I hope the product is worth it The automated call system kicks you out and won’t let you pick an option

If I could leave zero stars, I would. Worst company ever. I got a catalog in the mail that said I was preapproved for credit for a $400 limit. I ordered one $50 gift to be sent to my sister for her birthday. The gift was not sent to her. So, my sister thoughht I forgot her birthday . A week after her birthday, I got a letter in the mail saying they want a down payment of $25 to send the gift. Seriously, a 50% down payment. Banks only require at most 20% down to buy a house. (I had to put down 6%.) I only had to put down 5% to buy my car. I didnt even need a down payment for my student loans. Avoid this company like the plague.

Sent a gift basket was told by the recipient that every item was past its expiration date.

I’ve been a loyal customer for 35 yrs. What happened to this company? Worst service I ever experienced. They canceled my order twice, didn’t notify me. Now after having an outstanding credit account for 35 yrs and pre approval, they denied using the credit plan. I would use another card but it too late for the items to arrive. You lost a lifetime customer!

I live far away from my family a lot because of work. And I love that Swiss Colony can be counted on for gifts . And the prices are very helpful also.

Same as another reviewer: Was not happy with ISC years ago but decided to go back to give them another try. Big mistake. After several "promising" phone calls to Customer Service to get them to honor their offer, it got all messed up anyway. And the final price kept escalating! The free chocolates and Petit Fours that can be shipped for an additional fee to any address? FORGET ABOUT IT. All went to one address. Customer has no say and does not come first with this awful company. I am done with them.

On their website, i was given a promocode for 10% off, expires today (12/02/24). When i phoned in my order, i was told it expired 11/27/24. I read out the date to the CSR and was, very politely, told she could not help. I believe this may be fraud or bait-and-switch. Both are illegal practices and should be investigated.