The Swiss ColonyReviews of theswisscolony.com

I ordered 3 items from this Website on 11/16 to the tune of over $60.00. As of 12/01 I have yet to receive my order. I sent an inquiry to Swiss Colony. I was informed the order was shipped on 11/27 via FedEx and to wait for 10 days. According to Swiss Colony Website, this shipment was picked up by FedEx on 11/28, it went to Charlotte NC, then back to Greensboro NC where it was handed to USPS for delivery. For all I know this order may be in Slingshit China. Save your money, don't order from Swiss Colony.

Been a customer for years, decided to go back. How disappointing; even entering addresses is cumbersome, since certain obvious characters are not accepted and addresses, including "N". For "North" . I find that unnecessarily difficult. Then, when my email confirmation came, the amount charged was not included, only my order number. All the other services we use show the amount. As an elderly person I appreciate the confirmation. Why should I have to go back online to see the amount charged?

Update… 12 03 24… I was surprised to receive an email and a credit for my purchase today. I appreciate you doing that. I placed my first order online and it was mailed to me instead of the person I wanted it shipped to. I contacted customer service and after several days they responded and indicated they would correct their error. But, they sent the order to me again instead of the intended delivery address.

Ordered 11/15. Still waiting for package.Getting the run around. According to Fed ex the package has been sitting at my post office since 11/25.Contacted Swiss Colony for the third time.Recieved an e mail that states I have to wait 10 more days for the shipment to arrive. Save your time don't order from them.

Have not received orders plus they are of no help. I wish I had read reviews first before placing my orders. Bot handles calls. Amazon handles many of the cheese.sauage. cookie and Christmas torte orders. Suggest you don't lose your money. Don't order from them !!

Received a cake that was dry and past the fresh date. When I asked for a refund, they offered to refund only ten percent of my purchase price. When I attempted to complete send an email and a survey that they sent, they never responded back. Nineteen years of being a loyal, happy customer down the drain because they dropped the ball.

If I could give them a zero I would. Horrible company to do business with. Customer service is the worst!!! I ordered 85 boxes of toffee. Was told that My order with tax and shipping and handling would be $2570.48 but when I received my receipt they charged me $2669.37. When I asked for a manager they put me on hold for over an hour and I really don't think they had any intentions of letting me talk to a manager. I called on my cell phone while the office phone was still on hold with them and asked for a customer service manager and they put me on hold as well but at least I did finally get someone to answer after about 10 minutes. They did finally say they were going to credit the company credit card the difference of what I was told the whole order would be including the S&H and taxes. DON'T ORDER FROM THIS COMPANY!!!! They are nothing but a headache!!! We had problems with them last year as well and I thought it was a fluke but now I know this is the way they do business. I left the office phone on hold with Swiss Colony from the first call I made just to see how long I would be on hold and it was on hold 4 hours and 17 minutes before they hung up.

I had a wonderful experience. This Company is just so sweet and nice! :) For one of my gift orders, they didn't have the smaller size box of petite fours I'd ordered in stock, so they sent a larger box at no extra charge! I had a free gift that I didn't see applied, so I emailed customer service, and they got the free gift sent out to the recipient, no problem. I made the minimum payments throughout the year, to add a additional credit line to my FICO, and Swiss Colony doubled my credit line the following year!