The Swiss ColonyReviews of theswisscolony.com

I ordered two spring favorite items with the pettiefores from Amazon! Right away I saw some items that could cause allergic reactions so I went to cancel. One was canceled one was not. I reached out to seller Swiss Colony and asked to cancel, the next day they show it as shipped. It said shipped on April 4, with delivery to be on April 14 or 15. I reached out to seller again and told them I did not want it. Going back and forth with then I just get sorry it’s shipped. It just feels very strange that’s 70 bucks gone for a item they can’t use. They could do the right thing but and refund my money . What a shame I just checked the tracking number they sent me on Amazon at FedEx… there is nothing there!!! Came up empty! Now I’m really getting upset! I reported them to Amazon

Yesterday Swiss Colony reported me to the credit bureau as delinquent on a payment. I have never ordered anything from Swiss Colony, in fact I did not have any knowledge of who they are. I was told that I received a gift card that I ordered from them. I have never received a gift card and certainly never ordered anything. I recommend that you do not purchase anything from them. A scary business!

If zero stars were available, that’s what I would give. Order of several items arrived on time but in horrible condition and some contents missing. After contacting them, sending photos and explaining my dissatisfaction, I was told to repack, return (at my cost) and then they would render a decision on whether to replace the order. I chalked the experience to a lesson learned and will continue never use or recommend Swiss Colony to anyone.

Everything in my order was either old (chocolate truffles) and the Baklava was like tiny little tic tacs. Only tic tacs have more of a taste. Will NEVER order from them again.

Order was placed 3 weeks before Christmas, and did not arrive in time for Christmas. Customer service is horrible. Also, the very next day that I placed a phone order, my credit card was charged at a restaurant I had never been in, and it was the same area that the rep was in. Coincidence?

Received a gift from my sister for Christmas. But guess what yesterday Swiss Colony sent me a $115 bill in the mail. Never have ordered anything from this company but they send me the bill. Called the joke of a customer service this company has only to be told "ya ma'am we are not going to do that" when I asked them to send the bill to her as she is the one who ordered it not me. Also had to create an account because the bill did not even show what was purchased, when I created the account it showed I had $1000 limit! Limit of what I have never done business with this company! Asked Natasha and the Manager and neither answered what this $1000 limit is. They were of zero help and the manager hung-up on me. I would never do business with this company. Buyer beware.

I have always bought Swiss Colony for my nephew’s birthday but it is now a tradition I must give up. I found the perfect gift at SC for $39.99 but the shipping was $18.99. That is ridiculous. I can put together something myself and spend the $18.99 on my nephew.

My free box of chocolates that Swiss Colony gives out when you place an order have been at the FedEx facility in Ellenwood, GA since 12/17/24. I tried to place an order online, but there was no way to separate the Xmas order from the free box of chocolates. Normally, you can send multiple orders to different places, but there isn't a way when one of the items is free. I called Swiss Colony, and the customer service representative barely spoke English. He had no idea about the free box of chocolates even though the catalog has a special page devoted to getting them. I'm surprised the Xmas order made it to where it was supposed to go. I tried calling Swiss Colony today but all I got was an automated service with no more info than FedEx has. FedEx won't do anything about the missing package because it's a ground shipment, and they told me to contact the shipper. I called again, and was told that they were experiencing "high call volume," and to call back some other time. I then sent them a complaint through their "contact us" page on their website. I don't expect any resolution from these people. It's obvious they don't care. Will NOT be ordering from them again, ever!