The Swiss ColonyReviews of theswisscolony.com

Horrible order placement. Given options for delivery of which none of the dates could be met. Signed up for a Monday delivery and won’t get until maybe Friday. Whole point they are missing is don’t even offer a choice of delivery dates if they aren’t even achievable. And customer service is horrible they don’t understand how to read status checking tracking.

They don't even get a rating of one, they get a negative-0 I have been ordering from this company for years, but I had the worst service ever yesterday, 11/24/25. First, my items arrived in a cheap, flimsy box and were damaged. They told me I would have to donate the items and provide proof. However, when you donate, you typically don't receive a detailed receipt; you get a confirmation that the items were picked up. Plus, you cannot donate perishable food items. The representative kept putting me on hold and didn't speak English well enough to pronounce my name correctly, let alone understand what I was talking about. I eventually gave up and decided to pay the full balance and close my account. Then she informed me that it would cost $3.95 for her to process that. When I asked for the fee to be waived, she said I could do it myself. So, she transferred me, but the system ended up transferring me to another customer service representative who was rude. He just transferred me again to someone who told me their system had issues but insisted I "needed" to pay the $3.95. I was extremely frustrated, especially since the man kept apologizing as if that would help. The bottom line is that this company's customer service is terrible, and the products look cheap. As the representative admitted, they have changed the items for the worse. They've lost a loyal client and a lot of money. I would never recommend their overpriced items.

first of all shame on swiss colony when they use other countries and not america for their customer service. second of all we have been loyal customers since 1991 and still waiting for our catalog for three weeks now and their customer service from whatever country they use, are rude and disrespectful to loyal customers like ourselves whose finance charges are more than enough to supply their corporate execs with enough money to keep them in expensive trips to where ever they want to vacation. but they do not vacation in america thats for sure. and their finance charges rival those of a loan shark, a loan shark has better interest rates then swiss colony

Well I can understand why you have a 1.4 rating on truss pilot you're not honest with your customers when they spend a couple hundred dollars and they order and they get half of their order and then the other part of their order which is the most important part that they wanted is going to take another month to get nobody wants to wait a month to get something that they ordered and not to mention no one told me when you were taking my money that is going to take this long to get the most important thing that I wanted that's where I have a problem at then they make it tough and difficult to cancel an order that they haven't even shipped yet and you have to go to two different departments nobody's got time for all that

I’ve only had experience with ordering petite fours from Swiss Colony and it’s been fine. Recently, the catalog came in the mail and I saw a selection of cheese spreads that looked promising, but there are some ingredients that can be included in cheeses that my family does not consume. I emailed the company, with exact product numbers, and asked if they could provide ingredient info for them and I got a response to call them. I do not have the time to sit on the phone and discuss the ingredients for nine products and I think it’s weird that they can’t just email me the info they have. I simply won’t be ordering the spreads, and the experience has me reconsidering whether or not I’m going to order the petite fours this year — to me, it’s suspicious that they don’t provide the info online or upon request.

I have always believed heavily in supporting our small, family owned, USA businesses. So, I was thrilled a few years ago to discover Swiss Colony. They were offering credit, and I decided to place a nice order for their cute cake rolls shaped like snowmen, etc. However, they arrived in transit after about 3 weeks of being on the road, and were very stale. I contacted them about this (they were truly gross), and they told me that they do not go stale that quickly. This should have been my big red flag that they are far from fresh. However, I was determined to try again. The following Christmas, I sent everyone I could think of a gift set of summer sausage, cheese, and crackers. All of my family members were far from impressed. Apparently, they'd had far better from other places. So, this year I decided to try again and only order chocolates. Can't go wrong with chocolates! It was my husband and my 39th wedding anniversary, and he just loves the different kinds of chocolates. The chocolate covered cherries apparently rode in a truck in nothing but a tin (no special packaging outside of the pretty red tin) for over a week to our home in SE Texas (already well into the 90's in later May). Needless to say, those chocolate covered cherries were just one big glob when my husband opened them. I contacted customer support, and this time they offered to replace or refund them. I told them I'd love to have them replaced if they could please pack them and ship them a little more appropriately. This time they arrived only half melted, so I didn't worry about it. I then discovered about a week ago that Swiss Colony reported me a few years back because that first order was paid a few months after the purchase. That was the time frame that I tried really hard to work out the issue of the totally stale shipment...to no avail. I then went ahead and paid them and moved on. So, I discovered that they reported this from a few years ago, and my credit literally took a good size hit from this late payment of 90 days. They can be proud to know it hit me good. I brought it to their attention, and they responded that they can't remove it, because the credit reporting agency won't allow them to, and because it wouldn't be honest. They have to report what is honest is how they explained it to me. I went on to tell them that companies work with customers all of the time when they value them. Especially when they only have such a thing happen one time. We've always paid them off within a couple of weeks of purchase since then. I also have to mention that this occurance happened back before they gave any ability to make a payment online, or even by phone. You had to reach a customer service rep during business hours M-F to make that payment. That was not easy. So, today when I responded one more time to let them know that maybe my business isn't valuable to them any longer since they've apparently grown enough to not care. Their response was "Thank you for contacting the Credit Department. We have updated our records with the information you have provided. Please accept our apologies for any inconvenience we have caused you." So, I will be supporting our local grocery store and bakery going forward. Swiss Colony doesn't need my meager support, and I don't need their stale or melted messes.

I placed an order today be shipped to South Carolina and to arrive on a specific date because the recipient does not live full time at the targeted destination. The order was delivered practically a week early, BUT not to the address I used in the order. They chose to send it to Ohio instead. Fortunately the family froze the product and planned to drive it down to SC,but after the date requested. I initially thought I had inadvertently made the mistake while placing the order so I decided to send a replacement order to the SC address. I reviewed the screen shot I took of the order confirmation and discovered that the error was NOT mine. Yesterday I decided to go ahead and place another order to go the correct address in SC. In order to get it to SC on time I had to pay over $50.00 for the shipping alone, but I went ahead and ordered it anyway. Imagine my surprise This morning when I received a confirmation saying the order would be delivered to Ohio! I immediately called customer service to cancel the order. The agent was great and offered to re-route the delivery to SC. Fine, or so I thought, but in order to do that, she had to start a new order with the correct info. (We are now up to 3 orders in case you have lost track). She “offered” to credit my card for the second (cancelled) order, but I would have pay for the replacement order. So we proceeded. (This encounter took an hour). I received a confirmation that a new order was in the works to be shipped to….the Ohio address! I immediately called customer service and cancelled that order too. I was upset, but calmed down, only to receive a Shipping Confirmation for the second order to be delivered to, you already know how this sentence will finish, OHIO! Sadly I am done with Swiss Colony. They have great quality products, but seem to be incapable of delivering where you want them to go. Kind of defeats the purpose of the whole exercise.

For the 2nd year in a row, I received product AS A GIFT, then months later, received a letter say I was past due. They claim it was an internet order both times and that the gifter put MY name as the buyer. They even said it happens. MAYBE UPDATE YOUR WEBSITE so that it's impossible to do this!! Now I've received a letter saying my credit may be affected!??? REALLY? I had nothing to do with this & didn't request any of it. Their options are: pay the bill (NOPE), open a fraud investigation (shouldn't have to) or have buyer send them a CERTIFIED letter saying she's responsible. I asked why they can't send that request to the sender, or better yet, send the past due statement to the buyer? WHY do I have to go through any of this??? Ridiculous.