The Swiss ColonyReviews of theswisscolony.com

i ordered 2 electric ice scrappers , they can only be charged using a cigarette. lighter in a car , newer cars do not come with cigarette lighters so it is impossible to use then swiss colony , wants to charge us return shipping for a product that is obsolete . if it came with a wall charger, or took batteries then there would not be a problem

I have ordered from Swiss Colony for several years and have always been satisfied with the products. But for the last couple of years the free item did not come with the order. After calling about this issue I was told since I hadn’t put the free item number on the order it wasn’t sent. There was no place on the form to put the number. The free item was supposed to be with any order so I assumed it would be shipped automatically. After calling, I was told in order to receive the free item I had to order something else. The only problem being the shipping, which is extraordinarily high! So, in order to get what was supposed to have been free, I had to pay an additional $18. I think next Christmas, I will find a different company that will get my business.

Placed an order the night of the 3rd. Was sent a email on the 4th asking me to verify address before shipment. Ended up seeing that it was wrong. They don’t have an edit address but they have cancel order spot so I canceled the order hoping that after my refund I could order again. Then they notify me 3 days later that the order was already shipped. First they tell me it was shipped on the 4th then they tell me it was shipped on the 3rd. My order wasn’t supposed to be delivered until the 22nd. Went back and forth with them trying to get my money back. Said they would give me my money for the order but not shipping even though my order says pending and not shipped. They said it already shipped but can’t seem to decide which day it shipped on. Should have read reviews before placing an order.

Called to place order. Discussed and confirmed with rep that the order I was placing was for the product shown in the picture. Rep said yes. It was not true. Was a half order...misrepresented and fraud response to my discussion w rep. Do not order from Swiss Colony

I recently ordered some shirts and slippers for my friend and he absolutely loves them. He wants to order them in more colors. The sizing was perfect. As far as the shipping prices, it’s not like Amazon and I believe more people expect that to be free ,or inexpensive , but I feel it was worth it. It arrived fast and in perfect condition.

There portion sizes keep getting smaller and smaller, what a joke. Disappointing to say the least.

Placed an order for $140.96 on 11/1 for Thanksgiving delivery to estranged loved ones who run a mail order company and work 18 hour days in Dec. I wanted them to have a treat while they were working so hard and to feel that I still love them. The order was split into 2 packages and arrived 11/14 &11/15. By the time my loved ones lives got hectic their goodies had been there for a week and will have been eaten or stale. They did not have my gift fresh and nice at a time when there is no time for meals and I wanted them to have some Christmas happiness for themselves! I am very upset that you would offer a choice of delivery days and then not make any effort to follow through! I have placed an order with you on their behalf every year for the last 5 years, always between 100.00 and 150.00. This is a financial stretch for me. I have ordered the gift from you because I have happy childhood memories of sitting with my siblings and reading the Swiss Colony "tempting catalog". I am very unhappy that you have ruined my attempt to bring some happiness to people I love and will never see again. It is a small thing and they still do have the food but you have taken my pleasure in this gift away. Thank you so much for that. I think I will not be ordering from you again.

I ordered and they called me to confirm my shipping address and i did that. 2 weeks later i don't have my order. I called and they canceled it. When i called to confirm they somehow canceled my order. This was gifts for customers! Very disorganized company and unprofessional.