Find the finest Food Gifts including Petits Fours, Butter Toffee, Fruitcake, Cheese & Sausage and more. Swiss Colony offers a wide selection of Christmas and Holiday food gifts for every name on your shopping list!
The Swiss Colony (theswisscolony.com) has 277 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Candy & Chocolate · Easley, South Carolina
Excellent
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Excellent
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Excellent
Candy & Chocolate · Austin, Texas
Excellent
277 approved reviews, newest moderated first
Neal P.
I ordered on Dec 13th and still have not received, getting ahold of customer service is a chore , I argued for a refund they wanted me to donate it to Salvation Army and get a receipt from them to be refunded, I still haven’t received my order and am very disappointed, I will never order again from this company, beware
Cici I.
I ordered as a food selection for a pre-Christmas party. I ordered at the beginning of Decemeber. My order got mis-shipped to another state. I saw this happen on the tracking, and immediately let them know. They emailed back that the tracking number was incorrect and my shipment was on the way and would be to me by Christmas, which was a full week after I needed it. The new tracking number said it was in pre-shipment and not even shipped yet. I emailed then again and they again stated I would have my order by Christmas and that the holiday caused delays in shipping times. Christmas came and went, and my order was still sitting in another state. I emailed them again. They finally admitted my order was lost in the mail and asked if I wanted it re-shipped. I told them to ship it again. I finally got my order on December 28. It was much smaller than expected, and it was missing two items. I guess I got a much of my order as I can expect, but this has been a truly awful experience of not being listened to and then having a customer service team that cannot fix a problem. Horrible experience. I will never order from them again.
Ed S.
Very sorry I used this company. The products look good in the catalog - but in reality - they are tiny. I mean very small. You will be disappointed. I ordered 12 different items as gifts, all were disappointing. And the shipping - I got charged twice for shipping because the items were sent in two different batches. And these idiots use the government for shipping - no wonder it takes so long for anyone to receive their packages. It goes out the door as Fed-x but then it is passed off to the govt where it just sits and spins. Products cost too much, are way too small and take far too long to get. If you use this company, you will be disappointed.
Lisa Z.
Items not delivered. FedEx had them on Dec 14 then moved around PA for a few days and handed off to smartpost on the 17th. Smartpost sent to OH only to be waiting to be mail to a post office in NY on the 20th. Still waiting on the 27th. Called customer service to request a refund - I need item to ship back or need to wait 10 days after tracking shows no movement!! These items were supposed to be refrigerated!
Gini N.
I placed an order in early December for gifts to two different people. I never got an order confirmation nor a shipping notice. I have no idea if either gift was ever delivered. I order gifts from other companies and they provide track able shipping notices. I don’t even have an order number. I’ve been a customer for over 20 years, but I’ve learned my lesson.
Elizabeth L.
Horrible customer service. Shipping issues and duplicate labeling issue from Swiss Colony led to no Christmas gifts to our family. Multiple calls to customer service was not helpful and asking for a refund of product you don’t receive gets a hard no. So we paid for Christmas presents we still have not received. Kiss that money goodbye! Very disappointed! Unless you have a lot of disposal income to waste hoping everything goes well- don’t do business with Swiss Colony!
Jennifer Ochlech G.
Horrible customer service. Let me place an order for out of stock items!!!! Didn't find out until after Christmas. Never again
Brian N.
The products seemed nice online and actually were I received several but did not get one of my packages delivered to the right place. Then this item was not address correctable 5 minutes later. Then did not show up during the guaranteed window! When I contacted FedEx to find my delivery it was deemed damaged and undeliverable!? No notification to me whatsoever! This should have been delivered Before Christmas Day to my family! Then when contacting customer service all I could get was a refund the guarantee means nothing! If only this rating could be shown in their header they would go out of business! They are a piece of crap!