The Swiss ColonyReviews of theswisscolony.com

Two years in a row now I have ordered Christmas gifts in early December to ensure delivery by Christmas. Last year, I found out 2 days before Christmas that my order was canceled with no explanation which led to a very embarrassing situation for me. I thought I would try again this year and the exact same thing happened. Just received an email two weeks after I ordered with an apology stating there was a system error and my order has once again been canceled. Who runs a business this way. I feel like it is a scam and I am also filing a complaint with the BBB.

I have been using swiss colony for gifts for fifteen years. Its a tradition. I got a call a few days after from them saying theres a problem with my order. Saying i need to pay extra for tax. I go on with it, she speaks broken English and i have trouble understanding her, i say so politely and she says “ I SPEAK LOUDA FO YOU OK!” I am kinda caught off gaurd by her shouting at me, i ask for the new confirmation number she reads it quickly and says “that all we need ok bye bye.” Thinking did i get it all? I checked my email its legit. But wait- a week later I received the package i sent to my son in the military. Email says it sent there - but its been delivered to me??? And items are missing- what the heck? I call customer service- it only gives you three options. I wait to talk to a representative and they have a robot that says due to high call volume they can’t take the call right now. And it hangs up. I am so sad. I promised my boy in the marines his traditional peanut brittle and stuff for christmas. Now it wont get there in time even if i ship it ( and pay AGAIN) you guys don’t know how much he was looking forward to this and living on base he doesn’t have much to celebrate or many to celebrate with. It just makes me sad. -swiss colony you lost a whole family of devoted customers.

There is no service in Swiss colony the operators sound like robots. I just hope all my orders make it to the correct addresses. I will not be using this service again

I called to place an order since I was having trouble on the website . The first customer service rep did not speak English and hung up on me. The second customer service rep wanted my address when I gave it she said that wasn’t my address. I said if this is going to be a big deal I will call someone else . Hervresponse “ok”. I was dumbfounded and hung up!

I have been buying your products for years as gifts for the holidays, I have relatives that live on the west coast and in Jersey. When I ordered food this year it asked me when I wanted the delivery. I asked it to be after December 20th so it would be in time for holiday food with family. The packages arrived on the 12th. And I'm sorry why did they bother to ask me when I wanted it to ship I would have just ordered it myself at a later time. When I called customer service they thought the only thing that would make me happy would be to give me 10% off my bill. I don't even think that covered the shipping cost. I am done with Swiss Colony

Ordering on-line was not as simple a process as in years past. But my major concern is the quality of the truffles. Always a favorite, I am just thankful we only got the free gift and not a separate order of truffles. For the first year, I was disappointed- something has changed in the process of making them

First, let me say this isn't my first order with Swiss Colony. I know when I ordered 2 years ago I did not pay any shipping and if I did it certainly wasn't $32 on a $100 order. I ordered heavy skates for a gift and the shipping was less than $10. Are you kidding me? I will NEVER order from Swiss Colony again..no wonder they have a 3.6 rating. Second, when I went to place my order over the phone the person could barely speak English. I wound up calling back and the 2nd person was a little easier to understand but not much. When he told the price for shipping I told thank you for his time but to cancel the order. Never again SC...

Once again item delivered to us in Florida with no refrigeration or cold packs. A cheesecake gift. Tried to call customer service, several times, machine & then a hang up every time. Called order number where I was told giver should have purchased a cold pack. Don't purchase from this company. A waste of money.