The Sauna HeaterReviews of thesaunaheater.com

Great to work with, front to back. Picking the right ensemble of sauna, heater and control. all the way to coordinating delivery. Thanks!

Just fantastic customer support, along with a great product.

Great service. A real person with real knowledge answers the phone.

Atrocious customer service. I hired an electrician to install a new heater and control panel purchased from The Sauna Heater and he couldn't get it to work. We were told that they installed it incorrectly. I paid a different electrician to come and they also couldn't get it to work. The Sauna Heater said that they couldn't do anything and I had to go through tech support at the manufacturer to get it resolved. After numerous emails the manufacturer confirmed that the control panel was in fact bad and that it wasn't the electrician. Instead of sending me a new control panel, they want to send me a new circuit board and have the electrician install that to see if that fixes it. So now I will have paid an electrician 3 times to (maybe) get my brand new sauna working. The Sauna Heater has been copied on every email and nothing from them. Absolutely terrible customer service. Stay away.

Hi, customer service was unbelievable, reached out through chat, got help right away, easy order invoice and payment. Received heater in few days way sooner than expected. Thank you guys!

Literally the best, no pressure, and informative sales experience I have had!

Checkout and shipping was great! One of the products came with a bent piece. I believe this was a manufacturing error from Harvia, not related to thesaunaheater.com, they were wonderful with customer support and ease of purchase.

I would give them five stars, however I had a technical problem with my sauna heater and had difficulty getting a call back from technical support. Strange, because everyone else was very professional. Ultimately, after a number of days, I got through and the problem was solved within an hour. The technician, Craig, was super friendly and professional. He said they just changed phone service and hadn’t received my messages. An hour later, I received a call from customer care, and they provided me a credit for my difficulties. All’s well that ends well and I love the product.