john D.
Pais for consultation but cancelled
I paid $99 for a consultation via zoom for a self build Sauna . I was really looking forward to having some questions answered but the consultation was cancelled and my money refunded. I was told they don't offer this in the UK even though it was at a time to suit and via zoom would not cost anything. Was this cancelled because they wouldn't be selling anything to me even though I was willing to pay for their time. I feel very let down especially after watching and subscribing to the YouTube channel.Perhaps you will change your policy. I do hope so.
Response from The Sauna HeaterNov 13, 2025
Hi John, I’m really sorry for the frustration this has caused. We’re actively working to prevent bookings from outside the US, and unfortunately, this one slipped through before our system was updated. Currently, especially during our busiest season, our sauna experts must remain fully focused on supporting our existing US customers and the individuals who are building with the products we sell. Furthermore, we lack the proper knowledge of UK building regulations, electrical requirements, and installation standards — and we never want to provide advice that could be incomplete or unsafe. Since we operate exclusively in the US, we felt it was more responsible to refund you than to take your money for guidance we can’t stand behind. We genuinely appreciate your support of our YouTube channel, and I understand the disappointment. If we ever expand our consulting services internationally, you’ll be the first to know. Sincerely, Veeti Founder The Sauna Heater