Jamie
Incredible customer service from very…
Incredible customer service from very knowledgeable people.
Response from The Sauna HeaterOct 5, 2026
Thank you, Jamie! Enjoy the sauna, and we're here whenever you need us. Happy sauna bathing!

Explore Premium Saunas Leading sauna retailer in the USA. Our expertise is in the traditional Finnish saunas, but we also offer options for infrared sauna goers and steam sauna creation. Our educational resources can be found on our Youtube channel which goes by the same name The Sauna Heater. We help people build better saunas!
The Sauna Heater (thesaunaheater.com) has 314 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Jamie
Incredible customer service from very knowledgeable people.
Response from The Sauna HeaterOct 5, 2026
Thank you, Jamie! Enjoy the sauna, and we're here whenever you need us. Happy sauna bathing!
Ruby C.
Great support! Very helpful to help me choose my heater.
Response from The Sauna HeaterOct 5, 2026
Thank you, Ruby! Always happy to chat with you. Happy sauna bathing!
Octavio
Everything! It was easy they always answered my questions, they help d me pick out the best heater even though it was cheaper than the one i had asked about, if I had any reason to buy a second sauna I would buy it from them
Response from The Sauna HeaterOct 5, 2026
Thank you, Octavio! The right heater is the right heater, whatever the price tag says. Happy sauna bathing!
Blake M.
Great support! Very helpful to help me choose my heater.
Response from The Sauna HeaterSep 29, 2026
Thank you Blake! Happy sauna bathing.
Todd W.
From a new home owner who custom built a sauna in my master bath (and dealt with a builder and countless trades throughout the build), The Sauna Heater was simply my best subcontractor/vendor for my entire home build. Aside from the quality of their product, I cannot fathom what kind of sauna would have been built with out their patient, knowledgeable, timely, custom, and FREE consultation on how to build and what to use to get what my wife and I wanted. The guys know their stuff, are passionate about the hobby and I got one killer sauna - HUUM Drop 9kw, HUUM Glass Controller with LED lights. Thank You All. I appreciate you.
Response from The Sauna HeaterSep 25, 2026
Todd, that's awesome to hear! We're happy to have contributed in a meaningful way to your sauna journey. Reach out anytime down the road; we're with you for the long haul. Happy sauna bathing!
Douglas R.
Again, fantastic customer service. So helpful as well with my questions on my sauna build.
Response from The Sauna HeaterSep 25, 2026
Thank you, Douglas! Always a pleasure, and it sounds like the build is moving right along. Any questions that come up between now and your first session, keep them coming. Happy sauna bathing!
Brett M.
John helped me with all of my design questions, and educated me on the systems and took away all my fear. Expedited shipping and professionalism will keep me coming back!
Response from The Sauna HeaterSep 21, 2026
Thank you, Brett! "Took away all my fear" might be our favorite phrase in a review. We'll make sure he sees this, and we look forward to working with you on the next one.
Erno H.
The best customer service experience! We received a lot of valuable advice with our design also!
Response from The Sauna HeaterSep 21, 2026
Thank you, Erno! Design advice is where we can save customers the most headaches down the road, so we're glad it proved valuable. Our team is here through your delivery and build as well, so don't hesitate to reach out as things come together. Enjoy the sauna!