The RTA StoreReviews of thertastore.com

We ordered cabinets from RTA Cabinets on August 7. As of August 26, we still do not have them. Our project has now been delayed, directly impacting our business and livelihood, despite paying $300 in shipping for what should have been a straightforward delivery. RTA’s chosen freight company, TForce, has been unresponsive and dishonest from the start. Calls to the warehouse went unanswered for days, even TForce’s own customer service couldn’t reach their warehouse during business hours, and when we finally got through, an employee admitted they were intentionally not returning calls to customers because they were too backed up. Our shipment sat in their terminal for nearly a week with no confirmed delivery window. On top of that, TForce falsely reported to RTA that we had declined a delivery appointment and requested dock pickup which is something we never said. We clearly stated in writing: if Friday wasn’t possible, delivery needed to occur on Monday, August 25. Our RTA account advisor, Cynthia M., was polite but unable to resolve anything. To make matters worse, Brenda C., the Senior Manager of Shipping, initially tried to place blame on us by claiming we had requested a warehouse pickup and then changed our minds to residential delivery, which was completely false. On Monday 8/25 at 12:18 PM, Brenda told us our order was “confirmed to be on the truck” and scheduled for delivery Tuesday 8/26 between 10 AM–5 PM. The next morning at 8:47 AM, she wrote that TForce was “loading the truck” and that she had requested priority placement. By 10:17 AM, she emailed again with a “confirmed” delivery window of 1–3 PM, promising the driver would call one hour before. At 1:34 PM, when nothing had arrived, we followed up. Fifteen minutes later, Brenda told us the order had been “misplaced,” only to later claim it had been “found” and now “guaranteed” for delivery the next morning, Wednesday 8/27 between 9–10 AM. But here’s the truth: when we went to the terminal ourselves to pick up the order, the dock worker told us matter-of-factly: “Oh, that wasn’t going out until Friday. Glad you’re able to pick it up today.” This means every single update from RTA’s Senior Manager of Shipping, “on the truck,” “being loaded,” “confirmed for 1–3,” “misplaced but found, guaranteed tomorrow” was a complete lie. It is one thing to deal with freight delays. It is another thing entirely to be blatantly misled by the very company you paid. The lack of transparency, accountability, and professionalism is staggering. It is frightening that a manager would lie so freely, over and over, with no regard for accountability or professionalism. RTA has now offered a 25% discount, but no amount of credit makes up for the wasted time, the dishonesty, and the damage to our schedule and reputation with our client. This has been the most unprofessional supplier and shipping experience we have ever had. We will never contract with RTA again, and as active members of national and local remodeling associations, we will be sharing this experience widely. Avoid this company. What you think you save in cost will ultimately cost you far more in delays, wasted time, and outright lies.

I had high hopes for this company and process but was disappointed in the shipping process, the missing hardware, and lack of instructions to put together the items. The shipping process was very tedious and the amount of "make sure this" or "don't accept shipment if this is wrong" was ridiculous! The paperwork in the lengthy email didn't even match the paperwork with the shipment! Then, RTA wants you to inspect every piece and count every nut and bolt within 5 days! Another unrealistic expectation. Moving the pieces in the box is difficult and only adds to possibly damaging the pieces. We counted every nut and bolt and found lots and lots of missing hardware pieces. In order to get RTA to send the right hardware, we had to send multiple emails with SKUs, the number of missing pieces, photos, what size did we need, etc. This is all information they should have on our order but we had to track EVERYTHING down to get what should have been included in the order. Now we are trying to put the items together and the instructions are minimal, missing holes, etc. I will say they did respond quickly in email to our missing parts and did provide them in a timely manner. The actual pieces seem to be good quality but we won't order from RTA again.

The cabinets arrived in a timely manner. There were a few damaged but the RTA store sent out replacements quickly. The staff was very helpful.

Ordering process was easy. Cabinets arrived on time. Both ready to assemble and assembled cabinets are of good quality and nothing was damaged. This is the second time using them and would definitely recommend them to anyone.

The cabinets arrived timely and undamaged. Assembly was easy after watching the videos and the quality and looks are great.

I could not be more impressed with the service that I received from the beginning of project until the end! Every single person I had contact with was incredible to work with. From the design to shipping and everything in between. There was never a delay in communication and I knew my questions were always being answered. I would highly recommend using RTA to anyone!

The RTA store has quality products, a knowledgeable staff with great communication and follow up.

Easy order, lots of communication, easy delivery, no damage, great cabinets, great price.