The Real Leather Co.Reviews of therealleathercompany.com

If I could give this company zero stars, I would. For Christmas, I asked my parents for a $300 leather backpack from this company. My mom ordered it. Unfortunately, I was unhappy with the quality and wanted to return it. We immediately notified the company and paid for it to be returned to the address they gave us. My mom received a response today that because we sent it back via UPS instead of USPS the company could not process a refund - even though we told them we were sending it back via UPS and we had to pay for shipping back ourselves and we had a tracking number that shows it arrived at their facility. We were shocked by this response. How disappointing and not okay. Order elsewhere.

UPDATE: I was able to get a full refund. Once I was able to connect with a person via email, they were very responsive.

Very upsetting. My son is graduating from college and I am a teacher at our school district. Ordered a leather bag for him for Christmas and what I received after many delays seen via the FEDEX website is a grinch shirt that is supposed to go to a different person and looks like a sam's club order. I have a pic of the info. It looks like someone peeled off the shipping label and put something different. This guy's order is ironically from chino california as well.

Very impressed with the design, functionality, and practicality of this wallet. As a man who as carried a breast pocket wallet for most of his working career and have adapted as the styles have changed as the years go by, I can say this wallet is in the top three breast pocket wallets I've ever carried. Wallet rides securely in the breast pocket(s) of my suit jackets and blazers.

I ordered this for a birthday gift early this month and I am not getting valid answers as to why it hasn't shipped and only a label has been created. I just keep getting the run around. Very upsetting, I'm starling to wonder if this is fraudulent. Very upsetting

Excellent products and great service. Rigelle with The Real Leather Company kept me informed every step of the way by providing excellent customer service. It is my first time doing business with the company and I was kept informed on the status of my order as well as any potential delays that might have occurred. Now that I have received the products I ordered, I can appreciate the quality of them and can say that their level of service is consistent with the level of workmanship they strive for in their products. I recommend others to explore their selection and consider doing business with them.

Liz was very helpful throughout the process. Originally I received an email that the bag I ordered was out of stock. Liz was quick with offering me alternatives and helping me weigh my options. Eventually, we found out that the bag I ordered was able to be ship on time. Although I have never met Liz in person, I can tell she is a friendly, supportive, and patient individual.

Excellent CaseI bought my executive bag two years ago and it goes with me everyday from home to work and back. This is a roomy, extremely well made case; it holds everything I need to carry and there's usually room left for more. It is exactly what I needed and would have gladly paid more.