The Real Leather Co.Our mission is to bring timeless style, premium craft, and smart design to professionals. We offer minimalist luxury goods that match discerning tastes.
The Real Leather Co. (therealleathercompany.com) has 256 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Fabric & Stationery · Las Vegas, Nevada
Excellent
Fabric & Stationery · Jersey City, New Jersey
Excellent
Fabric & Stationery · Pagosa Springs, Colorado
Excellent
Fabric & Stationery · New York, New York
Excellent
256 approved reviews, newest moderated first
Joni Lesser B.
Beautifully made. Quietly elegant. Unfussy. Functional. Arrived Quickly. Quality .
Response from The Real Leather Co.Sep 12, 2024
Hi Joni, Thanks for your kind words! We're delighted that you appreciate the craftsmanship and elegance of our product. It's wonderful to hear that it arrived quickly and met your expectations in both style and quality.
SS
A superb product matched by excellent customer service. Tried to order a bag online but Singapore delivery was not an option. Got an automated email noting that I had browsed but not ordered, and whether there was any issue I faced. On replying, I got in contact with a real person, Liz, who then helped me by creating a manual order, tweaked it further to allow for international payments, followed up with the correct delivery address and generally was prompt and responsive through the process. When I received the bag (earlier than expected!) I was impressed with the quality, styling and finish. Now a delighted customer, where the product and the customer service have both been exemplary. Thank you Liz and thank you The Real Leather Company!
Response from The Real Leather Co.Sep 12, 2024
Hi there, Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with both our product and our customer service.
John D.
Shipping was fast, product fasntastic.
Response from The Real Leather Co.Aug 30, 2024
Hi John, Thank you for your kind feedback! We are glad to hear that you are enjoying your bag.
Richard T.
Great help from Liz to get the order moving out of Carteret NJ. Took 2 weeks to get delivered from payment Bag is beautiful and as listed on the website.
Response from The Real Leather Co.Aug 29, 2024
Thanks, Richard! We are glad to hear that you love your bag :)
Tim
After realizing that I ordered the wrong color backpack I reached out to the support team. Support team member Rigelle responded within 10 minutes, updated my order and informed me of the change. This great customer service enabled me to avoid returning the item for an exchange.
Response from The Real Leather Co.Aug 29, 2024
Hi Tim, It's wonderful to hear from you! Thank you for your review; we really appreciate it!
Kevin D.
Exceptional quality of the product. The Executive has a place for everything I need to carry, including a large laptop! I know exactly where everything is located in the numerous pockets. Very nice design!
Response from The Real Leather Co.Aug 22, 2024
Hi Kevin, Thank you so much for your kind words! We're thrilled to hear that you're enjoying the design and functionality of The Executive. :)
Gene
The Real Leather Company clearly stand behind their product as they resolved my issue promptly and completely. A special shout out to their very pleasant and professional customer service representative, Liz, who took ownership of this problem to see it through to resolution...thank you Liz!
Response from The Real Leather Co.Aug 6, 2024
Hi Gene, Thank you for your kind words and positive feedback! We are delighted to hear that your issue was resolved promptly and completely. We will certainly pass along your special shout-out to Liz. She will be thrilled to know that her efforts were appreciated.
Shunt
I love the backpack I ordered. It’s great quality and has just been getting better with age. The customer service has been wonderful and very helpful. Liz got back to me when I needed help with my bag.
Response from The Real Leather Co.Aug 6, 2024
Hi Shunt, That sounds fantastic! It’s great to hear you’re happy with the backpack and our customer service.