The Real Leather Co.Our mission is to bring timeless style, premium craft, and smart design to professionals. We offer minimalist luxury goods that match discerning tastes.
The Real Leather Co. (therealleathercompany.com) has 256 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Fabric & Stationery · Las Vegas, Nevada
Excellent
Fabric & Stationery · Jersey City, New Jersey
Excellent
Fabric & Stationery · Pagosa Springs, Colorado
Excellent
Fabric & Stationery · New York, New York
Excellent
256 approved reviews, newest moderated first
Alan D.
After multiple emails the service response was a $5 refund to take my bag to a leather repair shop to repair their bag. Do not spend $300 on this bag. It looks great on the outside but the interior fabrics fray and they do not stand behind their “lifetime” bag.
David
Rielle did a great job helping with the replacement strap. Beautiful briefcase!
Response from The Real Leather Co.Feb 25, 2025
Hi David, Thank you for your kind words! We are happy to be able to assist! :)
Tyler I.
I had some questions about the availability of their leather backpack and needed a few questions answered about usability. I emailed them and was responded to right away.Rigelle answered my questions promptly and made sure to follow up to make sure all my questions were answered. Thank you for your great support.
Response from The Real Leather Co.Feb 11, 2025
Hi Tyler, Thanks for your feedback! We’re pleased to hear that you’re happy with our assistance.
William L.
I really like the superb quality in the items from Real Leather. Also I had a customer service issue that was successfully resolved by Rigelle. What a great company. Thank you!
Response from The Real Leather Co.Feb 1, 2025
Hi William, Thank you so much for your kind words! We're thrilled to hear that you love the quality of our products and that Rigelle was able to assist you successfully.
Sean G.
I accidentally wrote the wrong shipping address on my order. I emailed the customer support email and they got back to me within 15 minutes, special shout out to Rigelle for all of your help! Definitely a great experience, looking forward to receiving the product!
Response from The Real Leather Co.Feb 1, 2025
Hi Sean, Thank you for your feedback! We're so glad we could assist you quickly and get everything sorted out. Rigelle will be happy to hear your kind words! We appreciate your support and can't wait for you to receive your order—hope you love it! 😊✨
Lara C.
Not only is the bag we purchased of exceptional quality and, quite simply, stunning... Liz and the support team truly went the extra mile for us. We have a complex delivery location and were updated at every step of the process. Truly a 1st class product and 1st class experience.
Response from The Real Leather Co.Jan 27, 2025
Hi Lara, Thank you so much for your kind words and thoughtful feedback! 🌟 We're thrilled to hear that you're enjoying your bag and that it exceeded your expectations in both quality and design. Our team, including Liz, always strives to provide top-notch service, and we're glad we could make the delivery process smooth despite the complexities. Your satisfaction means the world to us. We look forward to serving you again in the future—thank you for choosing us! 😊
David L.
Quality of the bag (I bought The Buffalo model) much better in the site's photos than in reality. Overall thin and "crinkly." I've learned from this that a leather bag should only be purchased in person, not online.
Sue M.
DO NOT BUY FROM THEM Be cautious! They claim the item has shipped and provide a tracking number, but this only means the label was created. The product has not moved in over a week, and there is no way to contact the company except through a contact form. Hopefully, I am wrong, and they will respond to this post so we can turn this 1-star review into a 5-star one. However, based on the reviews I've read below, I remain doubtful.
Response from The Real Leather Co.Feb 21, 2025
Hi Sue, Thank you for your review. To clarify, your package was shipped on time and was delivered on January 10, as shown by the tracking information. We understand that delays in tracking updates can cause concern, and we appreciate your patience. We received your return request on January 12. After you shipped the item back on January 14, we processed your refund, which was completed on January 27. Customer satisfaction is our top priority, and we are here to help! If you have any further concerns, please don’t hesitate to contact our support team. Thank you.