The Real Leather Co.Reviews of therealleathercompany.com

When I had a shipping issue, I reached out to customer service, and Anne Nipis corrected the issue right away. Her response was timely, assuring me of its status until I received the product safely. The company really went above and beyond to help and to make sure I was taken care of.

Update 2: Note: I’m using chatgpt to summarize this because it’s so complicated and they are threatening to take my review down if I don’t respond swiftly. I purchased a The Everyday cow leather bag on May 11 with a promised delivery of 3–5 business days. After my order, I bought an additional wallet. The seller correctly swapped the color after my request, and I initially left a short positive review based on that interaction. However, the bag itself did not ship properly. I updated my review to 1 star when I realized the tracking status hadn’t changed. Prior to that, support repeatedly insisted the delay was USPS’s fault, even though tracking clearly showed that the bag had never been received by USPS. I sent them a screenshot and everything, but nothing changed. I was panicking that I had been scammed out of $400 at that point, which led me to change my review. Once my review score changed, the bag shipped within 48 hours. That timing, combined with AI-generated support responses, was highly suspicious. The responses ping as 99-100% AI generated on sites like gptzero. When the bag arrived, it was slightly damaged and smelled strongly of soap and perfume, even now after two weeks. In contrast, the wallet I ordered with it does smell like real leather. This has made me question whether the bag is truly made of cow leather, or if it’s a lower-grade or synthetic substitute. I was researching this when the seller prompted me again to change my review, with one being from trustpilot itself showing they had flagged my review with only 3 days to provide more info!!! They clearly know what case this is, as evidenced by over 20 messages since May 17th, so this was clearly just a pressure tactic to remove a legitimate 1-star review! I was eventually offered a $30 credit, which was framed alongside repeated requests to revise or remove my review, before the issue had been resolved. The refund just came through this morning, and two more emails immediately followed asking me to update my Trustpilot review again, along with a Trustpilot verification request. TL;DR: The company offered a resolution only after public pressure (and then only $30 + extended warranty WITH the pressure to update my review), avoided admitting fault, and showed greater concern for review optics than for product quality or transparency. The inconsistencies between the wallet and the bag raise real doubts about material authenticity. I’m a busy person who has spent hours ln this whole process just to get $30 of compensation along with (at this point) 5 repeated attempts for me to change my review. I can’t believe I’m feeling this much pressure over a bag review, but given what they have put me through so far, I feel the need (and they are forcing me) to keep doing more work on this review. I don’t know what this all means. Maybe my experience is just an outlier. But I’m actually so overwhelmed by this all and far from happy with the product. Just… don’t give a review until you get the product no matter how hard they pressure you. Make sure it’s as advertised before leaving a review. And I hope you keep your sanity if you end up like me. Update 1: Spoke too soon. They have not sent the bag and wallet and it has been 3 weeks. I’m not sure I’ll ever get it and being on support with the same Anne has gotten me nowhere. She keeps claiming it’s in USPS hands but it’s clear it’s still with the Real Leather (Whittier, CA) and USPS has not yet received it. Initial Review: Anne was able to help me exchange a wallet for a different colored version before my order shipped out. Thanks, Anne!

Beautiful leather products with quality baked into the stitching and styling. Wow! Two purchases so far!

This company has exceptional customer service! My wife bought me a great backpack for my birthday and less than a year later, some of the stitching came undone rendering one of the pockets useless. I reached out to customer service and Rigelle Gomez was fantastic. I sent some pictures and a video to her, and she worked with her team to send me a brand new bag. She kept me updated throughout the entire process via email. My new bag arrived today . . . just fantastic customer service all around. I would certainly buy from this company again.

Anne was knowledgeable and very helpful!

I have been working with a person by the name of Anne who has been very diligent in getting a replacement part sent to me. Her customer care is unparalleled to any that I have worked with in the past. She was not only thorough and helpful but she also took the extra care needed in keeping me up to date as new information came in. Very professional and dedicated to helping me with my situation.

I’ve absolutely loved my leather briefcase, The Skyler. Unfortunately, the main zipper recently became inoperable. I didn’t expect much when I reached out—maybe a small discount on a replacement—but I figured it was worth a try. To my surprise, after a brief conversation and a few photos, Anne from customer service arranged for a brand new Skyler to be sent my way. This is what exceptional customer service looks like. Not only are these products crafted to last a lifetime, but this company genuinely stands behind their craftsmanship. I was so impressed with how Anne handled the situation that I went ahead and purchased another briefcase this morning for a colleague who’s moving to a new market. If you’re browsing online and unsure about the quality or support—rest assured, this company excels in both. Their commitment to customer satisfaction is as impressive as the products they make.

Anne did a great job at resolving some technical issues I was having with my order but all throughout we got a solution and she was great… awesome customer service on her end !