TherapetMDReviews of therapetmd.com

Response from TherapetMDMar 16, 2026

Hi Kristina, Thanks for giving the diffuser a try and for sharing your experience. We understand how frustrating it can be when spraying happens, especially when you were hoping to see improvements right away. While many pets respond well to pheromone diffusers, some cats may take a little longer to adjust, and results can vary depending on the situation. It can sometimes take a few days to a couple of weeks for the pheromones to build up in the area and start having an effect. If you’d like, please reach out to our support team with your order details and a bit more information about your setup. We’d be happy to help troubleshoot and see how we can assist further. Best Regards, John of TheraPetMD

Response from TherapetMDMar 16, 2026

Hello Anthony, Thank you for sharing your feedback. We're sorry to hear about your experience and understand why this raised concerns for you. Our subscription option is shown on the offer page and in the order confirmation, but customers can cancel anytime through their account or by contacting our support team if they need assistance. We’re also sorry to hear that your order arrived later than expected. Regarding the diffuser, it is designed to warm slightly during use as part of the normal diffusion process, but it should never become excessively hot. If you experienced this, we would definitely like to look into it further. We also take product safety and compliance seriously and are happy to provide additional information when requested. If you’re open to it, please reach out to our support team with your order details so we can review this for you and assist further. We appreciate your feedback as it helps us continue improving. Best Regards, John of TheraPetMD

Response from TherapetMDMar 16, 2026

Hello Patricia, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. Regarding the subscription, it’s noted on the offer page and in the order confirmation, but we understand it can sometimes be missed. We're glad to hear you were able to locate the cancellation option. If you need any help reviewing your order or have further questions, please feel free to reach out to our support team. We’d be happy to assist. Best Regards, John of TheraPetMD