trudy S.
Terrible experience with TheraPet cat diffusers and customer service
I ordered the TheraPet cat diffusers and wouldn’t recommend them to anyone. Also, their customer service is the worst!! Shortly after I plugged there diffusers in, I smelled a terrible smell, they felt hot to the touch, and I noticed they had leaked all over my hardwood floors. I immediately contacted customer service and they finally admitted that they think thediffuser refills they sent me are faulty. They claim to offer a 30 day money back guarantee, which has not been the case. I would advice not to waste your money on this product .
Response from TherapetMDMar 17, 2026
Hello Trudy, We’re really sorry to hear about your experience and the issues you encountered with the diffusers. That’s certainly not the experience we want for our customers. If the refill appeared to leak or the unit felt unusually hot, that’s something we would definitely want to investigate further. We also take our 30-day satisfaction guarantee seriously and want to make sure your case is reviewed properly. Please reach out to our support team again with your order number or reference this review so we can locate your case and work toward a proper resolution. We appreciate you bringing this to our attention and the opportunity to make things right. Best Regards, John of TheraPetMD




