TherapetMDReviews of therapetmd.com

Response from TherapetMDMar 6, 2026

Hello Jaime, Thank you so much for sharing your experience, and we’re really sorry to hear the diffuser didn’t meet your expectations. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. You're clearly a caring and dedicated pet parent, and we truly admire that! 🐾 It might be worth checking in with a vet or pet behaviorist to help pinpoint the root cause and find the best-fit solution. Best Regards, John of TheraPetMD

Response from TherapetMDMar 6, 2026

Hi Ed, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the product didn’t have the effect you were hoping for and that the scent wasn’t pleasant for you. We understand how disappointing that can be. We’d also like to clarify that subscriptions are only activated when selected during checkout, and customers are able to review their order details before completing the purchase. That said, we absolutely understand how frustrating it can feel if this wasn’t your intention. Regarding the return, we sincerely apologize if our previous response caused any confusion. Our goal is always to help customers find the best solution first, but you should have also received clear instructions on how to proceed with a return under our 30-day policy. We would really appreciate the opportunity to make this right for you. If you’re open to it, please contact our support team again or reply with your order number so we can assist you directly with the return process and resolve this as quickly as possible. Thank you again for your feedback. It helps us improve our service. Best Regards, John of TheraPetMD

Response from TherapetMDMar 6, 2026

Hello Donna, Thank you for sharing your feedback, and we’re really sorry to hear about your experience. We understand how frustrating it can be when a product doesn’t work as expected and when a cancellation request comes after an order has already been processed. Once an order has been prepared for shipment, our system is unfortunately unable to stop or cancel it before it leaves the warehouse. That said, we definitely want to help make this right. If the product you received is defective, please reach out to our support team with your order number and a photo or short video of the issue so we can review it and arrange a replacement or refund if applicable. Your satisfaction is very important to us, and we appreciate you bringing this to our attention so we can assist further. Best Regards, John of TheraPetMD

Response from TherapetMDMar 6, 2026

Hello Russell, Thank you for sharing your experience with us. We’re really sorry to hear that things have been stressful with your new cat. Introducing a new pet to the home can definitely take time and patience. Our diffuser is designed to help reduce stress and anxiety in cats, which can sometimes contribute to behaviors like peeing outside the litter box or tension between pets. However, these behaviors can also be influenced by other factors such as territory adjustment, litter box setup, medical concerns, or the transition period between cats. Since your new cat mainly goes in one specific area, it may also be helpful to thoroughly clean that spot with an enzymatic cleaner to remove any scent that encourages repeat marking. You might also consider: • Adding an extra litter box (the common rule is one box per cat plus one extra) • Placing a litter box near the area where the accidents occur • Gradual reintroduction between your cats if there is ongoing tension • Checking with a veterinarian to rule out any urinary or medical issues You’re clearly doing your best to care for both cats, and we truly appreciate you giving the diffuser another month. Behavioral changes can sometimes take several weeks as cats adjust to a new environment and each other. If you’d like, please feel free to reach out to our support team so we can learn more about your setup and share additional tips that may help. We’re here to support you and your cats. 🐾 Best Regards, John of TheraPetMD