TherapetMDReviews of therapetmd.com

Response from TherapetMDApr 9, 2026

Hello, We’re really sorry to hear about your experience and understand how frustrating it is not to receive your order or updates after reaching out. That’s certainly not the experience we want for our customers. We can assure you we are not a scam company, and we take concerns like this very seriously. We understand your frustration given the lack of tracking updates and communication so far. Please reach out to our support team again and mention your Trustpilot review so we can locate your order quickly and revisit your case as a priority. We’ll make sure this is properly checked and supported for you. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello Ann, We’re really sorry to hear that the product didn’t work for you and that you feel disappointed with your experience. This is certainly not the outcome we want for any of our customers. We’d like to clarify that our money-back guarantee does operate within a specific timeframe, as outlined in our policy. That said, we always aim to review each case fairly and provide support wherever possible. We appreciate your feedback and take concerns like this seriously, as they help us continue to improve both our products and overall customer experience. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello David, We’re really sorry to hear about your experience, and we completely understand how frustrating this must be, especially when you’ve reached out multiple times without receiving the support you expected. Please accept our sincere apologies for the delay in responding. We’ve been experiencing a high volume of inquiries, which has unfortunately impacted our response times. That said, this is not the level of service we aim to provide. We also want to reassure you that our products are carefully developed and tested, and we stand by their quality. However, we fully respect that not every product works the same for every dog. If your return has not yet been processed, please reach out to our support team again and mention your Trustpilot review so we can quickly locate your case and revisit it as a priority. We’ll make sure you receive the proper return instructions and support as promised. Thank you for your patience, and we appreciate the opportunity to make this right. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hello Barbara, Hi there, We’re really sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service or product quality we aim to provide. We also apologize for the delay in our responses. We’ve been experiencing a high volume of inquiries, which has unfortunately impacted our response times. We understand how concerning it must be to receive a product that isn’t functioning as expected. There’s absolutely no intention to make this process difficult for you, including the request for a video—it’s simply to help us better assess the issue and provide the quickest resolution possible. That said, if you’re still experiencing this issue, please reach out to our support team again and mention your Trustpilot review so we can locate your case and revisit it as a priority. If sending the video is still an issue, our team can offer alternative options so we can move forward with a resolution, including your refund request if applicable. We truly appreciate your patience and the opportunity to make this right. Best Regards, John of TheraPetMD

Response from TherapetMDApr 9, 2026

Hi there, We’re truly sorry to hear about your experience, and especially concerned to learn about the allergic reaction you mentioned. This is certainly not the experience we want for any of our customers. We sincerely apologize for the delay in our response. We’ve been experiencing a high volume of inquiries, which has unfortunately impacted our response times. If your issue is still not resolved, please reach out to our support team again and mention your Trustpilot review so we can quickly locate your case and revisit it as a priority. We want to make sure you receive the return instructions and refund support that was promised. Thank you for your patience, and we appreciate the opportunity to make this right. Best Regards, John of TheraPetMD