TherapetMDYour feline friend's cheerful sidekick! Dedicated to creating a stress-free, happy environment for pets everywhere. We're here to keep tails high and whiskers twitching with joy!
TherapetMD (therapetmd.com) has 3,136 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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David H.
The company makes great claims for this product but we were naturally skeptical about its effectiveness. We have four cats and they were having noisy disagreements with each other. When we plugged one of these diffusers in there was an immediate change for the better, however -- the cats settled down and stopped scrapping. The stuff really works, at least it did for us.
Chantale L.
I sent multiple multiple email to stop my subscription although I don’t think I ever did have a subscription and they keep trying to withdraw from my account!!!!
Response from TherapetMDApr 9, 2026
Hello, We’re really sorry to hear about your experience and understand how concerning it must be to see attempted charges and feel unsure about a subscription. We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times. We want to assure you that subscriptions can be checked and managed in our system, and we would like to look into your account details as a priority to resolve this for you and prevent any further issues. Please reach out to our support team again and mention your Trustpilot review so we can locate your case quickly and ensure it is fully reviewed. Best Regards, John of TheraPetMD
Terri B.
My cat, Lucy, is a high-anxiety critter. Since I've been buying/using TheraPet, she's mellowed out quite a bit. I no longer come home wondering what she's chewed up this time. It's a FAB product, and have recommended it to many friends. Thank you, TheraPet!
Murray
I'm happy to have found this site and the calming diffusers for cat and dog. They've been ordered but not received or used yet. I'll update once I receive the products. The site is very helpful, informative, and convenient to use.
David C.
It really works great!
Paula P.
Placed order 27 Feb, £46 for cat diffusers. Stated 3-5 working days for delivery. I've messaged 4 times - no reply to any of my messages and No Diffussers!! Tracking number does not provide any update. No customer email or contact number available to speak to an actual person. Very Poor service - not sure this company is real!!
Response from TherapetMDApr 9, 2026
Hello Paula, We’re really sorry to hear about your experience and understand how frustrating it must be not receiving your order or updates after reaching out multiple times. This is not the level of service we aim to provide. We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately impacted our response times. Please rest assured that we are a legitimate company, and we take concerns like this very seriously. We want to make sure your order is properly looked into and resolved. If you haven’t already, please contact our support team again and mention your Trustpilot review so we can locate your order quickly and prioritise your case. Best Regards, John of TheraPetMD
Tammy
I have 2 plugged in our main living area. It helps one of our pups with her anxiety!
Amanda V.
We had 1 cat out of 3 cats become completely withdrawn and very lethargic almost seemed dizzy and wobbly walking after not even 24 hours of using this. I emailed customer support and received no reply. So I canceled the subscription and unplugged the product and now am tending to a kitty with very bad reactions to this product and still with zero reply from the company. Terrible.
Response from TherapetMDApr 9, 2026
Hello Amanda, We’re very sorry to hear about your cat’s reaction, and we hope they are feeling better now. This is understandably very concerning, and your pet’s wellbeing is extremely important to us. We also sincerely apologize for the delay in our responses. We’ve been experiencing a high volume of emails and inquiries, which has unfortunately affected our response times. If your issue is not yet resolved, please reach out to our support team again and mention your Trustpilot review so we can locate your case and ensure it is reviewed as a priority. Best Regards, John of TheraPetMD
